What are the responsibilities and job description for the Call Center Customer Service Representative position at Oriental Trading Company?
Overview
As our Customer Service Representative I, you will be responsible for assisting customers over the phone, through email and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day! Wages start at $14.75 for this regular position with full and part-time schedules available.
This is an on-site position in Omaha, NE with two weeks of required training starting on the dates below:
February 3rd – Monday – Friday 6pm-9pm
February 17th – Monday – Friday 9am-5:30pm
Detailed Description
Principal Duties and Responsibilities
Essential Functions
Marginal Functions
Here’s what you need to join the fun:
Knowledge, Skills, and Abilities
- Sound knowledge of telephone etiquette
- Proficiency in using computers and familiarity with chat and messaging platforms
- Requires good reading, listening, and interpersonal communications skills
- Ability to multitask effectively and handle multiple chat conversations simultaneously
- Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Maintains professional and friendly tone when communicating with customers
- Excellent written communication skills with a strong aptitude of grammar and spelling
Education
- High School Diploma or equivalent preferred
Experience
- Previous customer service experience preferred
Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business!
Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
Salary : $15
