What are the responsibilities and job description for the Customer Service Representative I position at Oriental Trading Company?
Overview
***Full-Time Only*** As our Customer Service Representative, you will be responsible for assisting customers through phone calls, email, and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day! Wages start $14.75 per hour for this regular position with a full-time schedule of Sunday-Thursday 8:30am-5pm available.
This is an on-site position in Omaha, Nebraska with classes starting Sunday 4/13 and Monday 4/21.
Detailed Description
What you’ll do:
- Handle customer inquiries and orders through chat, email, telephone, mail, and fax in a professional manner
- Provide technical and shopping assistance to customers
- Work on special projects such as outbound customer surveys and calls
- Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards
- Work independently and as part of a team to build on our culture of fun!
What you need to join the fun:
- Sound knowledge of telephone etiquette
- Proficiency using computers and familiarity with chat and messaging platforms
- Good reading, listening, and interpersonal communications skills
- Ability to multitask effectively and handle multiple chat conversations simultaneously
- Ability to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Maintain professional and friendly tone when communicating with customers
- Excellent written communication skills with a strong aptitude of grammar and spelling
What’s in it for you:
- On-site training
- Comprehensive wellness and employee assistance programs
- Medical, dental, vision coverage options
- Company 401K matching program
- Basic life insurance
- Parental leave
- Medical and family leave
- Disability insurance
- Paid Time Off
- Employee discount
- Company events and more!
All work and no play just isn’t our style. Join us today!
Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
Salary : $15
