What are the responsibilities and job description for the Strategic Account Manager position at Origami Risk LLC?
Overview
The Strategic Account Manager is responsible for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products. The Strategic Account Manager is also accountable for client renewal and retention results.
Responsibilities
- From inception through the life of the contract, maintains and grows strategic client relationships on assigned accounts.
- Actively identifies and pursues potential expanded sales.
- Drives growth of all products and services for clients in their portfolio.
- Consistently advises client on opportunities to further leverage Origami, including new features and functionality introduced with Origami product releases.
- Drives new business through referrals from existing clients.
- Works closely with service colleagues on assigned accounts to develop relationships, communication plans, growth strategies, and ensure client success and satisfaction.
- Completes contract renewals and applicable true ups on or before expiration dates with current target increase.
- Ensures client product and services feedback is prioritized and rapidly resolved.
- Works with Services colleagues to implement any necessary Client Satisfaction Improvement Plans.
- Presents and negotiates pricing & SOW for change orders / expanded scope to client.
- Manages SOW execution (signature) and procurement processes.
- Engages appropriate colleagues for sales, service, advisory, innovation and co-marketing requirements.
- Manages invoices.
- Manages the ongoing support budget where applicable, including hours erosion and the true-up processes services.
- Maintains all client-specific data in Salesforce, including but not limited to contacts, opportunities, true-ups, satisfaction improvement plans, renewals, and other ad-hoc information as defined by management.
- Acts as a mentor to less experienced Origami colleagues.
- Assists with the training and onboarding of new Origami colleagues.
Qualifications
- 8 years’ experience in a client-facing professional services role
- Bachelor’s Degree in a Computer Science or business-related field
- Experience in insurance and IT or the Insurtech industries preferred
- Salesforce experience preferred
Who We Are
Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.
Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.
Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.
