IT Support Engineer/ Install Tech - NYC

We are seeking a skilled and organized IT Support Technician to provide exceptional technical support and ensure seamless IT operations. The ideal candidate will perform a range of technical work activities both remotely and on-site, ensuring the functionality and efficiency of IT systems and resources.

Main Responsibilities :

• Technical Support :

Perform technical work activities to meet business and customer requirements.

• Meeting Room Technology Checks :

Conduct twice-daily checks of side room / conference room technology to ensure all IT equipment is operational.

• Troubleshoot and resolve basic issues and report unresolved problems.
• IT Peripheral Cart Management :

Maintain and organize IT peripheral stocking areas daily, ensuring adherence to stocking guidelines.

• E-Waste Management :

Manage e-waste carts twice daily by categorizing items for cleaning, restocking, disposal, or return for maintenance (RMA).

• Inventory Management :

Keep the IT inventory room organized and adequately stocked.

• Perform inventories twice a week and request replenishments for missing items.
• Delivery and Shipping :

Process and manage IT deliveries, shipments, and inventory updates.

• Desk Setup and Reclaim :

Set up desks for visitors and new hires, including monitor installation, PC setup, and peripheral deployment.

• Reclaim IT equipment post-departure and return desks to a clean state.
• Desk Moves and Assistance :

Prepare materials for desk moves, label desks, and coordinate moves as per the plan.

• Assist with peripheral swaps and other move-related tasks.
• Temporary Staffing Assistance :

Provide trained temporary staff for projects involving moves and configurations.

• PC Pre-staging :
• Maintain pre-built PCs ready for deployment based on ticket requests.
• Printer Paper Refill :
• Refill printer paper as needed or upon request.
• Hardware and Equipment Maintenance :
• Locate and restart PCs with errors as directed.
• Process faulty equipment RMAs with vendors.
• Ad Hoc Requests :
• Handle additional IT requests such as monitor adjustments, peripheral deployments, and desk reconfigurations.

Ideal Candidate Qualifications :

• Proven experience in IT desktop support services (minimum 3 years).
• Proficient in using IT systems, technology functions, and applications in line with industry standards.
• Strong organizational skills and ability to follow procedures and instructions.
• Excellent customer service skills and interpersonal abilities.
• Basic literacy, numeracy, and routine administrative skills.
• Awareness of workplace health and safety regulations.

If you are detail-oriented, customer-focused, and experienced in IT support, we encourage you to apply for this dynamic and essential role!

Pay : $35.00 per hour

Hours : Mon - Fri; 40 hours per week

Immediate start pending successful interview and relevant checks

Salary : $35