HR Customer Service Representative

HR Specialist

6-month initial contract

M-F

Hybrid Schedule- 3 days onsite

$26/HR

North Chicago, IL

Orion Group is hiring a bilingual HR Specialist for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support for our pharmaceutical client in North Chicago, IL.

The HR Specialist will support FTE Employees and Managers with their administrative and operational needs by opening tickets/cases and answering HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

HR Specialist Responsibilities:
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
-Documents all employee inquiries, issues, and transactions in case management tools as required
-Participates in continuous improvement workshops and projects as requested
-Participates in ad hoc projects as required

HR Specialist Qualifications:
-High School Diploma or GED Equivalent.
-1 years’ experience within Human Resources.
-1 years’ experience in customer service.
-Strong customer service and interpersonal skills
-Familiar with HR service and processes as well as HRIS tools and systems
-Able to navigate computerized data entry systems and other relevant applications
-Able to follow standard procedures and processes
-Able to escalate issues timely to the right group
-Ability to handle confidential and sensitive information

-Empathetic; great customer service skills

-Experience with case management / taking back-to-back calls
-Spanish/Portuguese speaking is required for this position

Job Types: Full-time, Contract, Temporary

Pay: $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Human resources: 1 year (Required)
• Customer service: 1 year (Required)
• HRIS: 1 year (Required)
• Call center: 1 year (Preferred)
• Case management: 1 year (Required)

Language:

• Spanish (Required)
• Portuguese (Preferred)

Ability to Commute:

• North Chicago, IL 60064 (Preferred)

Ability to Relocate:

• North Chicago, IL 60064: Relocate before starting work (Required)

Work Location: Hybrid remote in North Chicago, IL 60064

Salary : $26