Customer Engagement Training Lead

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Join our Team as a Customer Experience Training Developer!

Are you an experienced Training Developer passionate about creating and delivering exceptional training programs? Orion180 is seeking a talented individual to join our dynamic Customer Experience team. In this key role, you will collaborate with our operations leadership team to identify training needs and develop world-class training content that engages and inspires our team members. Your expertise will be essential in delivering training dynamically and effectively, ensuring our team is equipped to provide outstanding customer service.

WHAT YOU’LL DO:

· Design & Develop Training Programs: Create comprehensive training programs, learning modules, and materials, including eLearning courses, facilitator guides, participant manuals, and assessments tailored to various learning needs.

· Utilize Instructional Design Principles: Apply instructional design principles and adult learning theory to ensure all content is engaging, effective, and aligned with company goals.

· Evaluate & Update Training Content: Continuously assess and update training programs based on feedback, industry trends, and business objectives to maintain relevance and effectiveness.

· Create a Content Library: Develop and maintain a library that supports ongoing employee development and easily accessible training resources.

· Deliver Training Sessions: Facilitate training sessions in-person, virtually, and asynchronously for employees at all levels within the organization, ensuring an engaging learning experience.

· Assess Program Effectiveness: Evaluate the effectiveness of training programs through participant feedback, assessments, and performance metrics, making necessary adjustments for continuous improvement.

· Provide Training Metrics Reports: Deliver regular reports on training metrics, effectiveness, and leadership improvements, ensuring transparency and alignment with organizational goals.

WHAT WE’RE LOOKING FOR:

· Education: Bachelor's degree in Education, Human Resources, Business Administration, or a related field, or equivalent experience.

· Experience: At least 3 years of proven experience in training development and delivery, alongside 5 years of customer service experience in a contact center environment.

· Industry Experience: Experience in property and casualty insurance is preferred, enhancing the relevance of training content.

· Training Delivery: Experience delivering in-person and virtual training to diverse audiences, ensuring effective engagement and knowledge transfer.

· Knowledge: Strong understanding of adult learning principles, instructional design methods, and training delivery techniques.

· Technical Proficiency: Proficient in learning management systems (LMS), eLearning authoring tools (e.g., Articulate, Captivate), and the Microsoft Office Suite.

· Communication Skills: Exceptional communication and presentation skills with the ability to engage and inspire learners effectively.

· Travel Requirement: Willingness and ability to travel up to 25%.

WHAT’S IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations—we exceed them. If you’re ready to take your Customer Experience expertise to the next level and be part of a dynamic, forward-thinking company, apply today!

• Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career Growth: Opportunities for professional development and advancement within a supportive company culture.
• Team Spirit: While our work schedule is structured, we value teamwork and may extend hours during peak times to meet project demands.

Apply Now and Become a Key Player in Our Success Story

While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (<25lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist or squat down to open/close cabinets, and reach for files or other standard office-type objects.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 218-2473 or HR@orion180.com.

Job Type: Full-time

Pay: $72,324.00 - $76,651.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $72,324 - $76,651