What are the responsibilities and job description for the Customer Success Operations Specialist position at Orkin LLC?
Ready for your next challenge? We are seeking top talent to join our team!
Our Customer Success Operations Specialist will coordinate and work with Orkin’s field and sales operations as well as the customer’s food safety QA team. This individual will work to improve service quality and provide technical expertise where needed.
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Responsibilities
You Will. . .
- Communicate and coordinate with Branch Managers, and Customers all inspection process
- Assist service, sales and customers in training and technology implementation
- Complete weekly reports: inspections, proposals, presentations, and any other required reports
- Completes other duties as directed
- Ability to obtain various certifications (AIB, Perdue, NPMA, NSF, ect.) and may require licenses or certifications
- Ability to professionally write QA Inspection Reports and conduct inspections either for initial sales or for on-going monitoring purposes
- Ability to give educational/training presentations to both internal and external groups
- Become familiar with Boss Mobile and the Orkin InSite system and able to provide support for implementation and training
The Benefits:
- Challenging position with a financially stable and reputable company
- Comprehensive benefits package including medical, dental, vision, maternity & life insurance
- 401(k) plan with company match, employee stock purchase plan, paid time off
- Opportunities for professional growth and development
- A supportive and dynamic work environment
About Orkin:
Founded in 1901, Atlanta-based Orkin is an industry leader in essential pest control services and protection against termite damage, rodents and insects. Orkin has 358 owned and operated branch offices and 47 franchises in the U.S. The company also has international franchises and subsidiaries in Canada, Europe, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Africa, and Mexico. For more than 120 years, Orkin has been committed to protecting public health by helping prevent and control pests as well as educating consumers on the potential health risks posed by these pests. As such, Orkin Pros always put the customer first and approach every opportunity with the utmost professionalism and the knowledge and skillset to solve any pest problem. Since 2020, Orkin has partnered with the American Red Cross® to inform the public about the health threats of mosquitoes while boosting our country’s blood supply through monetary contributions and blood donations. Orkin is committed to hiring the world’s best to help protect the places where we live, work and play. Visit Orkin.com for additional information. Orkin is a wholly-owned subsidiary of Rollins Inc. (NYSE: ROL).
Qualifications
The Experience You Will Bring (Minimum Requirements):
BS in Biology or related, MS Entomology preferred
- 5-10 Years experience in the commercial pest control business with special emphasis on food retail, food processing, manufacturing, warehousing, healthcare facilities or other sensitive environments
- Strong interpersonal, customer service, communication, MS Office Skills
- Excellent organization skills and be very detail oriented
- Work independently or with a team to achieve organizational goals
Physical Demands / Working Environment:
- We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.
Are you ready to take your CAREER to the next level?
Apply in minutes with a resume – even from your mobile device!
Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
