What are the responsibilities and job description for the Strategy & Analytics - Business Analyst Assistant PT position at Orlando City SC & Orlando Pride?
About Orlando City and Orlando Pride:
With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer.
Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015. In 2019, Orlando City re-launched Orlando City B (OCB) to bridge the gap between its successful youth development academy and the First Team.
The Orlando Pride, OCSC’s National Women’s Soccer League franchise, began play in 2016 – bringing professional women’s soccer to Orlando for the first time.
Orlando City and Orlando Pride play at Exploria Stadium, a 25,500-seat soccer-specific stadium built in 2017 and located in the heart of Downtown Orlando.
With a footprint across the central Florida region and a roster comprised of international and home-grown talent, Orlando City and Orlando Pride boasts global relevance through its assemblage of world-class athletes.
Title: Business Analyst Assistant
Department: Strategy & Analytics
Reports To: Market Intelligence Manager
FLSA: Part-Time Hourly; Non-Exempt
WHAT SETS YOU APART:
The Business Analyst is responsible for contributing to the management of the ticketing and sponsorship CRM system, extracting data from various vendors/systems, conducting fan/market research and generating insightful reports to support decision-making processes within the organization. They will work hand-in-hand with the Marketing, Sponsorship, Ticket Sales and Member Experience teams to alleviate day-to-day or recurring tasks. The ideal candidate should have a strong background or interest in business intelligence, data analysis and CRM systems, along with the ability to extract ticketing/customer data into meaningful reports/campaigns.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- CRM Management Assistance: Assist in the tactical administration of the CRM system including reporting/dashboards, user management, data hygiene and data manipulation
- Data Querying: Extract and query data from multiple sources to enable execution of marketing/sales/service campaigns, email distributions, etc.
- Conduct Fan/Market Surveys and Research: Utilize various sources to gather relevant data and information on industry trends and market dynamics and execute post-match and Season Ticket Member surveys
- Report Generation: Update recurring reports across the business landscape, as well as analyze data, summarize findings and share actionable recommendations to key stakeholders
- Data Analysis: Analyze quantitative and qualitative data to identify patterns, trends, and insights that can inform strategic decision-making
- Collaboration: Collaborate with cross-functional teams, including Marketing, Sponsorship Ticket Sales and Member Experience to understand data needs and requirements
- Other Duties as assigned
QUALIFICATIONS:
It’s never just a job at Orlando City SC. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
- Pursuing or graduated with bachelor’s/master’s degree in business, mathematics or sciences
- Preferred: Knowledge of Salesforce CRM, SQL, Excel and project management
- Ability to work independently
- Strong attention to detail, excellent planning/communication/organization skills and ability to meet deadlines
- Ability to work in a fast-paced changing environment and as part of a team, taking on tasks at all levels
