Ticket Sales - Account Executive, Community Outreach Orlando City & Orlando Pride

TITLE: Community Outreach Account Executive, Orlando City & Orlando Pride

DEPARTMENT: Ticket Sales 

REPORTS TO: Sr. Group Sales Manager

FLSA: Salaried Commissions, Non-exempt

WHAT SETS YOU APART 

The Community Outreach Account Executive is responsible for generating new business through the sale of Orlando City & Pride season tickets, mini plans, suites & group ticket inventory through cold-calling, face-to-face appointments, community & youth soccer events and networking. The ideal candidate will have a passion for sales, a passion for growing soccer in the United States, the ability to create relationships within the Brazilian, & Hispanic communities in central Florida. Primary to this role is prioritizing awareness of our players and teams in key markets. This role, as discussed below, is integral to our team and player success, as well as performance on and off the pitch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prospect, establish, research and close season ticket, mini plan, suite & group ticket sales leads through cold-calling, prospecting, appointments and networking.
• Make a minimum of 50 outbound touchpoints per day
• Play a lead role in working with tour operators & tourism groups in both central Florida as well as key markets for Orlando travel such as Brazil & other areas in South America to promote player and team awareness
• Create and launch Brazilian Heritage group or theme nights for both Orlando City & Orlando Pride, connecting players and staff with the greater Brazilian community in Orlando.
• Play a lead role in outreach for Hispanic Heritage Night for both Orlando City & Orlando Pride, connecting players and staff with the greater Hispanic community in Orlando
• Create & launch new player driven group sales initiatives aimed at growing a diverse fanbase in Central Florida through team/player group events, collaborations, and organizational group outreach.
• Represent Orlando City & Orlando Pride at heritage chambers such as Brazilian Chamber of Commerce & Hispanic Chamber of Commerce, ensuring integration of the club’s and player’s in the greater community.
• Attend community events on behalf of Orlando City & Orlando Pride in the Brazilian and Hispanic communities.
• Maintain high level of customer service to existing and new clients of Orlando City & Orlando Pride.
• Active role in the Orlando City & Pride game day experience sales integrations strategy, such as real-time fan experience enhancement, fan/player connections transforming player presence into sales and fan experience value.

• Manage Portuguese speaking Orlando City & Orlando Pride account holders, due to the large Brazilian population in Orlando.
• Handle incoming calls from sales prospects and existing clients.
• Utilize SalesForce CRM software to manage customer accounts.
• Work all Orlando City & Orlando Pride home matches and other events to support sales initiatives, across promotional strategies, fan experience enhancement, with a data driven sales approach.
• Assist in box office in the bi-lingual line (Portuguese & Spanish), preferred
• Provide excellent service through phone calls, emails, written communication and in-person visits in/out of the office and special Exploria Stadium events. 
• Participate in all ticket sales events, game duties, sales trainings, and meetings
• Other duties as assigned 

QUALIFICATIONS

It’s never just a job at Orlando City SC. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Bachelor’s degree in Business Administration, Sports Management, or related
• Minimum 2 years of sales experience in professional or collegiate sports (or related industry) is required, must include experience with creating and/or overseeing outreach initiatives, specifically with Hispanic/Brazilian communities.
• At least one (1) year of proven experience in ticket sales and marketing within the Orlando professional or collegiate sports marketplace, demonstrating expertise in sports entertainment market positioning, sales strategy, and fan engagement for the sports club.
• Strong written and verbal communication skills required.
• Ability to speak English & Portuguese fluently.
• Ability to speak Spanish fluently is preferred.
• Computer skills: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
• Strong organizational skills, time management skills and attention to detail required.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to travel internationally to represent Orlando City & Orlando Pride at tourism events
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Knowledge of Salesforce CRM and Archtics is preferred.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.