Banquet Manager

Responsibilities

OVERALL RESPONSIBILITIES

Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet personnel to ensure a successful and effective operation ending in a positive guest experience.

Job Requirements

• Must be able to read and write to facilitate the communication process
• Requires good communication skills, both verbal and written
• Must possess basic computational ability
• Must possess basic computer skills
• Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
• Must have excellent interpersonal and sales-related skills
• Must have exceptional organizational, supervisory skills
• Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer
• Must have exceptional food and beverage knowledge and pricing
• Minimum lifting of 50lbs.
• Ability to verbally communicate effectively with guests and co-workers
• Pushing, pulling, bending, stooping, upward reaching
• Some exposure to cleaning chemicals
• Prolonged periods of standing and/or walking
  
  

Essential Functions

• A thorough knowledge of Marriott's Culture and the importance of the Basics of Brilliant Hosting. Each Manager is responsible for maintaining total compliance of the Basics of Brilliant Hosting by their associates through ongoing training and reinforcement by modeling these behaviors, positive reinforcement and by taking corrective disciplinary measures.
• Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate all changes within the Banquet Department and makes adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events.
• Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees. Maintain constant communication with the Convention Service/Catering Sales Manager as it applies to the client at hand.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. Communicate all daily activities, in person or by log, to the other banquet personnel to ensure smooth transition and follow-up from one function to another.
• Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost-effective and customer focused operation.
• Responsible for the development and implementation of a training plan to ensure a high-quality presentation and level of customer service within the banquet service/function service staff.
• Manage, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services.
• Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.
• Maintain a high level of service by constantly training and coaching all direct reports and staff.
• Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery.
• Responsible for monthly scheduling and payroll for the Banquet Department.
  
  

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