What are the responsibilities and job description for the Front Desk Agent position at Orlando Palms Hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Answer phone calls promptly, providing information about hotel services and responding to inquiries with excellent phone etiquette.
- Manage reservations using hotel management software, ensuring accuracy in bookings and guest preferences.
- Handle guest requests and complaints efficiently, striving for complete guest satisfaction.
- Maintain a clean and organized front desk area, ensuring all materials are stocked and readily available.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Process payments and maintain accurate records of transactions.
- Provide local information and recommendations to guests, enhancing their overall experience.
Qualifications
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills with proficiency in English; bilingual or multilingual abilities are a plus.
- Familiarity with phone systems and hotel management software is advantageous.
- Excellent organizational skills with the ability to multitask effectively under pressure.
- A friendly demeanor with a passion for providing outstanding customer service.
- Ability to work flexible hours, including weekends and holidays as needed.
Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18
