What are the responsibilities and job description for the House Manager FT position at Orlando Science Center.?
Responsible for providing superior customer service while maintaining a safe and secure environment for OSC (Orlando Science Center) guests and team members. This position is expected to be on the floor 90% of the shift during public operating hours.
Essential Functions
- Ability to remain calm, take appropriate action and maintain a professional attitude in all safety, security and/or emergency situations that may arise.
- Opens and closes the facility per established procedures.
- Conducts walkthroughs of the facility, parking garage and building exterior documenting and/or reporting to appropriate parties any needs or concerns.
- Responds to radio, cell, or landline requests in a timely fashion.
- Interacts with OSC guests using the Customer First Approach and obtains feedback on the guest visit.
- Documents shift activities accurately in the House Managers logbook. Including preparing incident reports, logs, and records.
- Communicates show failure, facility maintenance challenges and safety concerns to the appropriate personnel promptly.
- Assists in emergency first aid, CPR, AED, and fire evacuations and works closely with
government agencies, fire, police or FDLE, as needed.
- Assists in locating lost children and/or guardians in a timely manner.
- Monitors and assists with crowd density in public areas.
- Supports Shipping and Receiving / Mailroom/ Copy Center without the Mail Room Clerk.
- Reports all problems or concerns to Manager of Operations and or Vice President of Operations.
- Conducts monthly Facility Safety and Fire Extinguisher Inspection.
- Inspection of OSC restrooms, exhibit areas and public areas to increase efficiency of OSC’s janitorial team.
- Participate as part of the ride out crew when warranted.
- Will support Facilities and LIFE in after-hour emergency needs during shift.
- Performs other related duties as assigned.
Minimum Qualifications
- Education: High School diploma or equivalent.
- Experience & Certifications: Some experience in the customer service field.
Preferred Qualifications
- Two – Three years of work experience in the Customer Service field.
- One – Two years of work experience in Security or related field.
- Current First Aid, CPR and AED certification.
Supervisory Responsibility
- N/A
Physical Demands
- Ability to remain in a stationary position.
- Moves throughout the museum.
- Ascends/descends stairs throughout the museum.
- Ascends/descends ladders or other equipment to perform various tasks.
- Observes and reacts to the needs of guests, staff, volunteers, and community partners.
- Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
- Operates a computer and/or office equipment efficiently and accurately.
- Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
- Occasionally works in outdoor environments.
- Frequently works in indoor environments.
- Coping with demands and stresses associated with job and work environment.
- Kneeling and crouching frequently
- Weight Levels – Lift, Push, Pull
- Up to 50 pounds
Expected Hours of Work & Travel
- This position is full time and must be able to work weekends and after hour events as needed.
Telecommuting
This position is required to be onsite 100% of the time.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
