Assistant House Manager

Responsibility:        The primary responsibility of the Assistant House Manager is to help oversee the general operation, family services, and programs of the Ronald McDonald House. The Assistant House Manager is directly involved in delivering our mission and program goal of offering comfort and care to every person who walks through the doors of our Houses, including guest families, volunteers, and donors.

Family Services:

• Provide exceptional customer service and hospitality to all guest families, volunteers, donors and visitors.
• Serve as a primary contact for guest families from time of application to the completion of stay.
• Ensure every family is treated with kindness, compassion, and equality.
• Identify, recruit, and engage families to participate in sharing their RMHCCF story through photoshoots, Keeping Families Close Tours, and community speaking engagements.

Operations:

·      Provide a comfortable, stable, and clean environment in the House.

• Ensure all preventative maintenance for the facility is performed in a timely manner.
• Manage vendor relationships professionally to coordinate and retain highest quality service providers.
• Provide detailed record keeping and regular reporting to supervisor of all communication with guest families, volunteers and groups, facility maintenance, policies and safety/emergency incidents.
• Serve as a liaison to referring partners, ensuring they are up to date with procedures, have sufficient materials and are encouraged to refer qualified families.
• Share responsibility with the Operations Team to ensure facility is fully staffed 24/7/365. 

Volunteer and Program Management:

• Support organization’s In-House Volunteer opportunity through collaboration with Volunteer Engagement Manager to lead recruitment, training, scheduling, and retention of volunteers.

·      Assist with conducting the Meet and Greet general orientation for volunteers.

·      Assist with the Keeping Families Close Tour experience through House preparation and hosting tour guests.

·      Establish a rapport with volunteers including but not limited to In-House, Pet Therapy, Share-A-Meal, and group volunteers. Maintaining contact via phone calls, e-mail, and mail to retain and nurture volunteer commitments.

• Attend and engage with House Team, Operations, and All-Teams Meetings providing necessary House, program, volunteer, and Operation Department updates as requested.

Qualifications:

•       Bachelor’s degree preferred.

•       At least three years of non-profit management, hospitality management, or other customer service-related experience.

•       Flexible, diplomatic, trustworthy, creative, poised, and maintains a supportive, cheerful “Can do” attitude.

•       Solid proficiency with Microsoft Outlook, Word, and Excel.

•       Excellent interpersonal and communication skills – verbal and written.

•       Ability to multi-task, prioritize, show initiative, and take direction well.

•       Proactive time management skills.

•       Strong attention to detail.

•       Consistently able to work efficiently to meet deadlines.

•       Tactful and diplomatic with a positive attitude.

•       Flexible and trustworthy with a high level of integrity.

•       Ability to demonstrate solid judgment and decision-making.

·      Valid Florida driver’s license and operable vehicle.

Equal Employment Opportunity:

RMHCCF is an Equal Opportunity Employer. Employment opportunities at RMHCCF are based upon one’s qualifications and capabilities to perform the essential functions of a particular job, with or without reasonable accommodation. The organization will provide reasonable accommodations as necessary and where required by law so long as the accommodation does not pose an undue hardship on the business. RMHCCF prohibits harassment and discrimination based on race, color, religion, sex, including sexual orientation or gender identity, pregnancy, childbirth or related medical conditions, national origin, age, military or veteran status, marital status, disability, genetic information, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.