What are the responsibilities and job description for the Community Sales Manager position at Orlando Telephone Company Inc?
Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. We are an organization that values each employee's contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Community Sales Manager to join our team.
Job Title : Community Sales Manager
Report to : VP, Residential Sales
Status : Full Time / Exempt
Location : Central Florida, Tampa, or Southwest Florida
Position Summary
Summit Broadband's Community Sales Manager will be responsible for increasing subscribers and product penetration in assigned multi-dwelling (MDU) or gated community properties through the development and implementation of programs and strategies to maximize market share. They will develop strong relationships with property management driving the sale and retention of Summit Broadband customers. They will be responsible for reporting ongoing sales support to assigned MDU or gated community properties as well as coordinating and collaborating with Summit Broadband departments and teammates to deliver best-in-class service to the properties served. The Community Sales Manager will have the opportunity to learn and effectively utilize advanced knowledge of Summit Broadbands products and services and develop their sales process experience to maximize sales.
Job Description
Core Responsibilities
- Meets and exceeds sales goals including net subscriber improvement and penetration targets.
- Calls on and visits all properties on a regular and consistent basis developing strong working relationships with property management and leasing staff.
- Manages and attends frequent on-site events to generate subscriber growth.
- Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing, and technical support as a single point of contact.
- Coordinates with the marketing department utilizing social media, direct mail, collateral, and other programs to generate customers awareness within properties.
- Maintains regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
- Follow through on property management, board members, and / or customer and client requests or inquiries concerning services, products, billing, equipment, claims. Work with other departments to resolve reported problems in a timely manner.
- Leverages the net-promoter system (NPS) to aggregate customer feedback (verbatim) and implement changes to improve the customer experience for property managers, HOA, and Tenants.
- Proficiently utilize internal systems to initiate and complete service orders and efficiently manage property requests.
- Maintain proper documentation in customer files and computerized records.
- Acquire sufficient knowledge of each property assigned to support business development and increase monthly recurring revenue.
- Practice organizational and time management skills including prioritization and requesting additional work when appropriate.
- Requires travel up to 40% of the scheduled workweek throughout Southwest, Central and West Florida. May vary, depending on business needs.
- Additional duties as assigned.
Basic Qualifications
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies, knowledge, skill, and / or ability required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Knowledge and Skills :
Ideal Candidate Summary :
We're looking for candidates with some project management experience, communication skills, presentation skills, and time management skills, and the ability to manage multiple projects and relationships simultaneously. In return, we provide an exceptionally supportive team environment, a generous salary, and a strong benefits package. Your talent and tenacity will take care of the rest.
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Summit Broadband is an Equal Opportunity Employer. The Company participates in the E-Verify program.
