What are the responsibilities and job description for the Specialty Pharmacy Program Analyst - Remote position at Orsini Specialty Pharmacy?
About Orsini Specialty Pharmacy
Providing patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients and their families in accessing revolutionary treatments for rare diseases. Through integrated pharmacy distribution, patient services, clinical management and convenient home infusion services, Orsini delivers customized solutions that simplify how patients connect to advanced therapies. Orsini’s high-touch care model centers on experienced and trained therapy care teams that provide personalized patient care to ensure that No Patient is Left Behind™. Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), The Joint Commission, URAC and NABP. Orsini has earned URAC’s Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs.
Our Mission
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
LIVE IT Values
At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First
POSITION SUMMARY
The Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participate and facilitate manufacturer status update meetings, ensure manufacturer contract obligations met, and provide prompt follow-up on inquiries from assigned manufacturer(s). Works as part of account team to build strong manufacturer relationships. The analyst will support internal therapy team by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities. The analyst will be actively engaged in manufacturer program manager and therapy team to ensure program requirements are met and program is operating as designed.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
The Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participate and facilitate manufacturer status update meetings, ensure manufacturer contract obligations met, and provide prompt follow-up on inquiries from assigned manufacturer(s). Works as part of account team to build strong manufacturer relationships. The analyst will support internal therapy team by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities. The analyst will be actively engaged in manufacturer program manager and therapy team to ensure program requirements are met and program is operating as designed.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
- Bachelor's degree, or in place of a degree, 4 years of relevant experience preferable in Specialty Pharmacy
- Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients.
- Excellent verbal and written communication skills
- Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
- Ability to work well in a team environment and provide support to other team members.
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
- Ability to be detailed oriented and flexible to changing priorities.
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
- Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
- Ability to multitask and deliver on tight deadlines.
- Ability to work well in a fast-paced environment.
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
- Intermediate knowledge of Microsoft Excel Required
- Preferred Candidates in Chicago IL, Ohio or Raleigh, NC
ESSENTIAL JOB DUTIES
- Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
- Collaborates with internal SPP teams or team members to expedite patient processing as needed.
- Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
- Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
- In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
- Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
- In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
- Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
- Attend scheduled manufacturer, program manager and therapy team meetings.
EMPLOYEE BENEFITS:
- BCBSIL Medical
- Delta Dental
- EyeMed Vision
- 401k
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement