What are the responsibilities and job description for the CLINIC FRONT DESK position at OrthoAlliance MSO, LLC?
Clinic Front Desk - MASON
Full-Time, Monday-Friday, 8am- 430pm
Location: Mason
Position Summary:
Responsible for all check in and check out functions of medical front desk, answering phones, scheduling appointments, medical records management and pre-certifications.
Position Responsibilities/Standards:
- General
- Attend department, clinic or company meetings as required
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
- Consistently work in a positive and cooperative manner with fellow staff members.
- Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
- Attend required annual in-service programs.
- Consistently demonstrate attention to detail in documentation, recording and patient information.
- Demonstrate knowledge and understanding of all company policies and procedures.
- Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor
- Specific Duties
- Answers phones in three rings
- Schedule appointments (new, follow-up, reschedule) per physician protocol.
- Obtain referring and/or ordering physician information, which is to include Rx.
- Interview patient obtaining data required for complete registration.
- Verify patient insurance coverage is current and correct at each visit and notify patients of amounts due.
- Review patient label and chart contents for completeness and accuracy.
- Accurately Scan insurance cards including front and back
- Input patient information and register patient as needed.
- Complete all fields in information system required for scheduling.
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Create patient charts
- Bring patients back and prepare patients for exams, including appropriate attire
- Pre-certify MRI scans.
- Communicate with MD’s, radiologists, and technologists.
- ax requested information and final reports to various sources-ordering physician, billing department.
- Coding and charge entry of daily services.
- Reconcile encounter totals with daily procedure amount.
- Run daily procedure report, monthly reports
- Review data for correctness
- High level of detail and Multi-tasking required
- Review MRI reports and file into chart
- Resolve and respond to billing inquiries.
- Deposits.
- Filing.
- Stock front office supplies/order supplies
- Saturday rotation required.
- Must travel to other locations as needed
- Any other duties assigned by the manager
Education/Experience Required:
- Must be High School graduate or GED equivalent.
- Must be friendly, courteous and have good communication skills when greeting patients.
- Previous experience working in a busy clinic or physician office is preferred.
Physical Requirements:
- Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
