PT FRONT DESK MANAGER

Job Summary

Responsible for overseeing the daily operations of the therapy registration department and to ensure accurate and timely responses to patients, staff, and physician’s needs are met.

Essential Functions

• Manages the Therapy Support Specialists to ensure processes are being followed for smooth and professional outcomes so that all patients receive excellent customer service.
• Responsibility for recruitment, training, and evaluations of front desk staff. Monitors job performance

to assure adequate staffing during patient care while maintaining minimal overtime.

• Communication and coordination of services with all other departments within SBO.
• Meet monthly with Pre-cert to review that correct scheduling and billing procedures are in place.
• Attend all Physical/ Occupational Therapy meetings as a liaison between Front Desk and Therapist.
• Create staff schedules and assist with Therapist schedules as needed.
• Works closely with billing department to correct and/or create claims.
• Design, establish, and assure compliance with all policies and procedures of SBO.
• Prepare and present administration reports as requested.
• Review daily reports, charge entry and payment posting reconciliation batches to monitor accuracy for each staff member.
• Assure the confidentiality of all patient information in compliance with HIPAA.
• Other duties as assigned.

Skills and Abilities

• Ability to communicate clearly in person and over the phone to establish & maintain cooperative

relationships with patients, families, physicians, and staff.

• Ability to organize and prioritize tasks effectively
• Good data entry skills including grammar, spelling, and punctuation.
• Navigate and comprehension of computer software systems in office setting, prefer 50wpm

typing skill.

• Must be able to work alone and part of a team and being able to meet department standards and needs.

Physical and Mental Demands

• Primarily office setting.
• Requires use of computer equipment, work requires ability to walk, sit, stand, use hands and fingers, reach with hands and arms, stoop, kneel or crouch.
• Must be able to view computer screens for long periods and have manual dexterity using keyboard.
• May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc.
• Able to lift, push or pull up to 35lbs.
• Able to mobilize to all SBO locations when needed.
• Able to work from home if needed.

Environmental Working Conditions

• Office setting environment. Medium level of exposure to communicable illnesses like the flu.
• Sitting for up to 8 or more hours/day while doing computer input and responding to phone questions.
• Work requiring moderate speed and high degree of accuracy.
• Performs complex tasks requiring independent knowledge and its application to non-routine situations.
• Occasional stress related to dealing with dissatisfied patients.
• Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.
• This position may require working evenings and weekends

Standard Qualifications

Education: High school diploma or equivalent.

Experience: Minimum of three-years’ experience in a management position with emphasis on excellent customer service. Organization, attention to detail, good oral and written communication skills required.