Scheduler - ASSC

KICK for the GOAL

OrthoArkansas' core values

KINDNESS

People are happier after interactions with you because you are kind and pleasant.

INTEGRITY

Always doing the right thing, especially when no one is looking.

CONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

KNOWLEDGE

Be a lifelong learner.

Position Overview:

The Scheduling Coordinator at OrthoArkansas is essential in managing and coordinating the scheduling of procedures, surgeries, and diagnostic studies, ensuring a seamless patient experience. This role includes verifying insurance coverage, guiding patients on their procedure preparations, and serving as a vital communication link between patients, providers, and facilities.

Key Responsibilities:

1. Scheduling Coordination:

• Coordinate and schedule procedures and surgeries once the clinic has obtained prior authorizations, referral information, and scheduled the surgery on the physician’s calendar.

2. Insurance Verification:

• Verify insurance authorizations for all scheduled procedures, surgeries, and diagnostic studies, ensuring approvals are obtained prior to scheduling.
• Communicate with the Clinic team as needed to confirm insurance coverage, promoting a smooth scheduling process.

3. Patient Communication and Support:

• Address patient inquiries regarding procedures and surgeries, offering clear guidance and reassurance to ensure they feel informed and prepared.
• Provide patients with detailed instructions on what to expect and any preparations required for their appointments.

4. Additional Duties:

• Train as a backup for the front office check-in role, offering additional support when needed.
• Perform other related duties as assigned to enhance the scheduling and coordination functions within the clinic.

Qualifications:

• Education and Experience:
  • High school diploma or GED equivalent.
  • 12 to 18 months of relevant experience or training, or an equivalent combination of education and experience.
  • Strong attention to detail and adaptability to office routines.
• Certificates, Licenses, Registrations:
  • Required: None.
  • Preferred: None indicated.
• Skills and Abilities:
  • Strong organizational skills and attention to detail, with the ability to manage multiple schedules and patient appointments efficiently.
  • Excellent communication skills for interacting with patients, providers, and insurance representatives professionally.
  • Ability to accurately address patient questions and educate them on appointment details and expectations.

Software Skills:

• Intermediate: Database management, word processing/typing.
• Basic: 10-Key proficiency.

Additional Details:

• Performance Expectations: Ensure precise scheduling, thorough insurance verification, and clear communication with patients and clinic staff to maintain efficient clinic operations.
• Professional Development: Opportunities to advance knowledge in scheduling systems and insurance verification processes.

Join OrthoArkansas as a Scheduling Coordinator and be a vital part of our patient-centered approach to healthcare. This position offers an impactful opportunity to support patient care, streamline scheduling, and enhance clinic operations within a dynamic and supportive environment.