What are the responsibilities and job description for the Referral Coordinator position at OrthoCarolina?
At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us
We are currently searching for a Referral Coordinator to join our Physician Services team in Charlotte.
The Referral Coordinator serves as the initial point of contact for OC patients and healthcare facilities for all incoming referral needs.
Essential Functions:
- Manage the referral process from receiving referral to follow-up communication for all in-coming referrals.
- This process includes transcribing incoming referrals, contacting patients to schedule appointments, working from the EPIC application work queues and other incoming referral sources.
- Research potential referral sources, communicate with referring practices and/or providers and track referrals through the entire referral process.
- Coordinate referrals between all location sites at OrthoCarolina by checking all FAX folders and following all referral processes.
- Responsible for inbound and outbound calls, ensuring that all calls are handled in a timely, courteous manner, and that patient appointing follows all OC and clinic policies.
Skills & Abilities:
- Ensure that all referral documentation is accurate and up-to-date
- To communicate with all other team members and work together as a team player
- Ability to learn proprietary software applications
- Knowledge of medical terminology preferred
- Skill in telephone procedures
Qualifications:
- High school graduate, GED, or equivalent experience
- Associate or bachelor’s degree preferred.
- One year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
- Prior, direct experience in fast paced customer service setting required.
- Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
- Prior experience with EPIC software
Employee Type
Regular
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