What are the responsibilities and job description for the Bilingual Patient Service Representative position at Orthodontic Experts LTD?
Description
About us:
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
Job Description:
Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.
Duties include, but are not limited to:
- Answer all phone calls.
- Listen and return all voicemails left in front of office phones.
- Check-in new and existing patients and let the clinical staff know that the patient has arrived.
- Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
- Check out patients (collect payments, make next appointment)
- Handle questions and provide information to walk-in patients.
- (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
- Maintain comm-log up to date with all necessary patient/parent communication information.
- Review the daily schedule of the clinic for any changes.
- Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
- Review for Bonding approvals
- Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
- Understand cancellation policy and reiterate it to patients.
- Print end of the day reports.
- Check collected payments against the report and check all credit card transactions.
Requirements
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills.
- Excellent written and verbal communication skills
- Bilingual in Spanish
Working Hours/ Location:
- Monday – Wednesday 8:45am – 5:00pm
- Thursday - Friday 6.45am - 3:00pm
- 2 Saturdays per month
- Two 9:45am- 6:00pm Shifts per month
- 2987 Kirk Rd, #103A , Aurora, IL 60502
- Travel availability to Hillside, Dekalb
- Bilingual - Spanish
Benefits (for our full-time employees)
- Paid Patient Service Representative Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment
- Monthly Bonuses
