What are the responsibilities and job description for the Receptionist/Office Assistant position at Orthodontists Associates of WNY?
Responsible for greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
1. Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
2. Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
3. Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
4. Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
5. Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
6. Maintain a neat and organized waiting room and order supplies as needed.
7. Schedule patients for appointments and “re-call” appointments in an efficient and productive manner.
8. Submit insurance forms to insurance companies as required.
9. Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
10. Maintain accounts receivable records and place necessary collection calls to patients and insurance companies in a professional manner.
11. Perform other related duties as assigned in our multiple offices.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $20 - $22