What are the responsibilities and job description for the Customer Service Rep position at Orthofeet Inc?
About Orthofeet Inc
Orthofeet, Inc. was established in 1984 by Ron Bar and his brother Michael Bar. In 2000, Orthofeet started a line of comfort orthopedic shoes, which combine attractive styling with innovative comfort features. The primary focus of the Orthofeet brand is to offer the ultimate comfortable and functional shoes, orthotic insoles and socks. By combining athletic footwear technology and therapeutic detailing, Orthofeet footwear offer the highest level of comfort and protection for sensitive feet. Orthofeet employs biomedical engineers to build innovative footwear products, designed to alleviate the symptoms associated with various foot conditions, such as Plantar Fasciitis, Heel and Foot pain, bunions, corns, calluses, and neuroma, and products for individuals with diabetes, arthritis and Neuropathy. Orthofeet also offers innovative high heels, which are biomechanically engineered to offer the world's most comfortable heels.
Orthofeet products help millions of people looking for comfort shoes, diabetic shoes, therapeutic shoes, arthritic shoes, orthotic shoes, foot orthotics, removable insoles, seam-free socks, non-binding and non-constrictive socks
About the role
Call Center / Customer Service position available at a fast-paced call center for a wholesale Footwear manufacturer in Northern Bergen County.
Duties include heavy inbound calls; advising customers regarding product recommendations and order / return status; email correspondence to answer customer inquiries; order taking.
Strong written and verbal skills a must as well as the ability to multi-task.
Qualifications
- Previous Call Center / Chat Center experience preferred.
- Must have great communication / presentation skills and work well with others.
- Strong writing, communication, leadership, interpersonal, and organizational skills
- A self-starter with a strong work ethic and talent for learning new things quickly.
- Exceptional problem-solving capabilities and the ability to work independently.
- Strong attention to detail and exceptional prioritization skills
- Working knowledge of Microsoft Office, a must.
- Job Type : Full-time 8 : 30-5 : 30Pm EST
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