Demo

Bilingual Medical Call Center Representative - Northwest Austin

OrthoLoneStar PLLC
Austin, TX Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/12/2025

GENERAL JOB DESCRIPTION : Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS :

  • Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
  • Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
  • Record all new patient demographics and update existing accounts in Athena.
  • Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
  • Create EMR entries for cancelled appointments.
  • Cancel patient appointments as directed by patients, providers, or Service Center Manager.
  • Complete all scheduling tasks, messages, requests, referrals, and faxes.
  • Return voicemails as well as making second and third attempts to patients who have left voicemails.
  • Confirm Appointments as needed.
  • Perform audits on physician schedules to capture and correct any scheduling discrepancies.
  • Process and complete online appointment scheduling
  • All other duties as assigned.

QUALIFICATIONS

Education :

  • High School diploma
  • Experience :

  • Previous experience in a medical office setting
  • Proficient computer skills - Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
  • Licensure : N / A

    Special Skills :

  • Bilingual in Spanish, required
  • Knowledge of medical and insurance terminology
  • Attention to detail
  • Ability to effectively communicate both orally and written
  • Ability to work in a fast paced environment
  • Physical Demands :

  • Must have adequate visual acuity to read, the ability to interpret and understand written material.
  • Must have full range of body motion including manual and finger dexterity and eye-hand coordination.
  • Environmental Working Conditions :

  • Continuously handle multiple tasks simultaneously and work as a part of a team
  • No conditions of chemicals / fumes / odors and dust / messiness
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