What are the responsibilities and job description for the Bilingual Medical Call Center Representative - Northwest Austin position at Texas Orthopedics, a division of OrthoLoneStar?
GENERAL JOB DESCRIPTION: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.
ESSENTIAL FUNCTIONS:
- Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
- Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
- Record all new patient demographics and update existing accounts in Athena.
- Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
- Create EMR entries for cancelled appointments.
- Cancel patient appointments as directed by patients, providers, or Service Center Manager.
- Complete all scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails as well as making second and third attempts to patients who have left voicemails.
- Confirm Appointments as needed.
- Perform audits on physician schedules to capture and correct any scheduling discrepancies.
- Process and complete online appointment scheduling
- All other duties as assigned.
QUALIFICATIONS
Education:
- High School diploma
Experience:
- Previous experience in a medical office setting
- Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
Licensure: N/A
Special Skills:
- Bilingual in Spanish, required
- Knowledge of medical and insurance terminology
- Attention to detail
- Ability to effectively communicate both orally and written
- Ability to work in a fast paced environment
Physical Demands:
- Must have adequate visual acuity to read, the ability to interpret and understand written material.
- Must have full range of body motion including manual and finger dexterity and eye-hand coordination.
Environmental Working Conditions:
- Continuously handle multiple tasks simultaneously and work as a part of a team
- No conditions of chemicals/fumes/odors and dust/messiness
