What are the responsibilities and job description for the Patient Services Representative I position at OrthoLoneStar PLLC?
About the Role:
The Patient Services Representative I plays a crucial role in ensuring a seamless experience for patients within the healthcare system. This position is responsible for managing patient interactions, from scheduling appointments to addressing inquiries and resolving issues. The representative serves as a vital link between patients and healthcare providers, ensuring that all patient needs are met efficiently and compassionately. By maintaining accurate patient records and facilitating communication, the representative contributes to the overall quality of care provided. Ultimately, this role is essential in fostering a positive environment that prioritizes patient satisfaction and well-being.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a healthcare setting.
- Strong communication skills, both verbal and written.
Preferred Qualifications:
- Experience with electronic health record (EHR) systems.
- Knowledge of medical terminology and healthcare processes.
- Bilingual proficiency in English and another language.
Responsibilities:
- Schedule and confirm patient appointments, managing the calendar to optimize provider availability.
- Handle patient inquiries and concerns, providing accurate information and resolving issues promptly.
- Maintain and update patient records in the electronic health record (EHR) system, ensuring data accuracy and confidentiality.
- Collaborate with healthcare providers and administrative staff to streamline patient flow and enhance service delivery.
Skills:
The required skills for this role, such as strong communication and customer service abilities, are utilized daily to interact effectively with patients and address their needs. Attention to detail is essential when maintaining patient records, ensuring that all information is accurate and up-to-date. Problem-solving skills come into play when resolving patient inquiries or concerns, allowing the representative to provide timely solutions. Familiarity with EHR systems enhances the efficiency of managing patient data and scheduling appointments. Preferred skills, such as knowledge of medical terminology, further support the representative in understanding patient needs and facilitating effective communication with healthcare providers.
THIS IS AN IN-PERSON ROLE, MONDAY-FRIDAY 8:00 AM - 5:00 PM.
