What are the responsibilities and job description for the Registration/Receptionist MRI position at Orthopaedic and Spine Center of the Rockies?

Job Type

Full-time

Description

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

The MRI Registration Specialist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information and obtains appropriate referrals or authorization for patient visits. This position works closely with the MRI and registration team leadership to ensure that customer service is first priority at check-in and that all daily tasks are completed in a timely and accurate manner.

Essential Duties and Responsibilities

Greets and checks in patients to the clinic, ensuring a positive experience from start to finish.
Provides patients with appropriate paperwork, communicating with the MRI team once a patient is ready.
Schedules patients for their MRI and follow up appointments with providers accurately.
Review MRI safety, financial responsibility and appointment details with accuracy, ensuring a positive experience for the patient.
Strives for excellent customer service by ensuring patients are treated in a professional, courteous manner at all times. Monitors the lobby to ensure patients are being accommodated. Keeps patients apprised of estimated waiting times. Offers assistance if patients encounter difficulties.
Registers patients, ensuring all necessary information is accurate and up to date, including but not limited to, insurance, body part ordered, name, date of birth, etc.
Research insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.
Maintains patient confidentiality, adhering to HIPAA regulations.
Handle payments and process financial transactions accurately.
Enter patient information into IRIS with accuracy, document appropriate information in Athena.
Manages incoming phone calls, answers, screens, and forwards to the appropriate location.
Checks voicemails throughout the day, directing the message to the applicable department.
Prepare patient charts for the next day schedule according to the proper established guidelines.
Reviews the MRI schedule, ensuring accuracy for coding purposes.
Processes medical records requests, outside MRI reports, and incoming faxes when needed.

Requirements

High School Diploma or equivalent is required.

Minimum one year experience in customer-facing service position or patient care. Medical office reception or radiology experience preferred.

Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications. Ability to quickly learn multi-line phone system.

Strong interpersonal skills and patient care.

Strong communication and organization skills.

Ability to prioritize and multitask in a fast-paced environment.

Excellent attention to detail.

Physical Requirements

The work environment is the typical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day. The employee frequently is required to talk or hear and must be able to speak articulately. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.

The employee may occasionally lift and / or move up to 25 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits :

Medical, Dental, & Vision coverage

Life and AD&D Insurance

Retirement savings and profit-sharing plan participation

Employee Assistance Program

Paid Holidays & Paid Time Off

Company-sponsored events

Annual merit increases

Benefit eligibility is dependent on employment status, and a waiting period may apply

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.

Applications will be accepted until the position is filled; to receive full consideration, please apply by January 31, 2025.

Salary Description

16.00-$23.00

Salary : $16 - $23

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