What are the responsibilities and job description for the Front Desk Coordinator position at Orthopaedic & Specialty Surgery Center?
Job Title: Front Desk Coordinator
Location: Orthopaedic & Specialty Surgery Center
Reports To: Business Office Manager
About Us:
The Orthopaedic & Specialty Surgery Center is a cutting-edge, multi-specialty ambulatory surgery center located conveniently off I-84 on the border of New York and Connecticut. Our team specializes in orthopaedics, spine, urology, ENT, pain management, and plastic surgery. We offer a dynamic work environment with a commitment to providing quality surgical care.
Position Summary:
The Front Desk Coordinator plays a key role in ensuring smooth patient flow and exceptional service. Responsibilities include patient registration, reception duties, medical record management, scheduling, and verifying insurance benefits. This is a full-time, onsite position.
Responsibilities:
- Welcome patients and family members, ensuring a positive first impression.
- Obtain accurate demographic, insurance, and financial information and contracts/consents for patient charts.
- Act as a liaison between patients, physicians, and clinical units.
- Ensure patients' needs are met regarding comfort and concerns.
- Assist with scheduling and chart preparation in collaboration with the surgery scheduler.
- Verify insurance benefits and communicate financial obligations, including collecting payments.
- Handle and distribute medical records accurately and confidentially.
- Provide backup support for business office personnel, including scheduling, billing, and accounts receivable tasks.
- Participate in quality improvement activities and attend team meetings.
Qualifications:
Experience: Minimum 2 years in medical reception, registration, or surgical scheduling, preferably in a healthcare setting.
Skills:
- Strong interpersonal and communication skills to engage effectively with patients and healthcare professionals.
- Proficiency in computer systems, including MS Office and medical record software.
- Ability to type at least 50 WPM and operate standard office equipment.
- Detail-oriented with strong organizational and prioritization skills
Education: High school diploma or equivalent (required).
Work Environment:
- Intermittent sitting, standing, and walking.
- Occasional lifting of light to medium objects.
- Clean, well-lit, and ventilated workspace with adherence to OSHA guidelines for occupational safety.
Benefits:
- Competitive pay: $19.00 - $23.00 per hour.
- Comprehensive benefits package, including:
- 401(k)
- Health, dental, and vision insurance
- Paid time off
- Tuition reimbursement
Schedule:
- Monday to Friday, 8-hour shifts.
- No weekends.
Join Our Team:
If you are a dedicated professional with a passion for patient care and teamwork, we encourage you to apply for the Front Desk Coordinator role. Be part of a mission-driven organization focused on delivering exceptional surgical care.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Medical receptionist: 2 years (Preferred)
- Insurance verification: 2 years (Required)
- Medical scheduling: 2 years (Preferred)
Work Location: In person
Salary : $18 - $22