What are the responsibilities and job description for the Patient Appointment Scheduler position at Orthopedic Associates?
Job Description
Job Description
Description :
- Answers inbound telephone calls and assist with scheduling and other needs based on the call type.
- Participates in clinic and market education, training, and meetings as need and / or required.
- Communicate with outside physician offices when needed to clarify referral issues.
- Communicate with clinical staff promote team awareness.
- Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
- Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers / peers.
- Works independently.
- Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
- Retain and utilize knowledge of insurance policies and procedures.
- Performs other related duties as assigned.
Requirements :
