What are the responsibilities and job description for the Patient Access Representative (Telephone Receptionist/Appointment Scheduler) position at Orthopedic Institute?
We are seeking a highly motivated and organized individual to join our team as a Patient Access Representative. The successful candidate will be responsible for answering incoming calls, scheduling appointments, and providing excellent customer service to our patients. This is Monday through Friday, 8 AM to 5 PM position. No weekends or holidays.
Responsibilities:
- Answering incoming calls and directing them to the appropriate department or staff member
- Scheduling appointments for patients and ensuring that all necessary information is collected
- Verifying patient insurance information and updating patient records as needed
- Providing excellent customer service to patients and their families
- Maintaining a clean and organized work area
- Assisting with other administrative tasks as needed
Qualifications:
- High school diploma or equivalent
- Knowledge of medical terminology and procedures required. Previous experience in a medical facility required.
- Ability to maintain patient confidentiality and privacy
-Excellent communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office and other computer programs
If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity. We offer competitive pay, benefits, and a supportive work environment.
