What are the responsibilities and job description for the Full-Time Front Desk (Orthopedics/Sports Medicine) position at Orthopedic & Sports Injury Clinic?
Job Description
Job Description
Job description
Position : Patient Care Representative
Department : Front Office
Specialty : Orthopedics / Sports Medicine
Setting : Clinic / Office
Job Type : Full-time
Schedule : Four 10-Hour Weekday Shifts
Full-Time Benefits :
Employee insurance paid for 100% by employer , family plans paid for 50% by employer
Opportunity for paid overtime (varies by clinic and department need)
2 Weeks Paid Time Off; increases with length of employment.
8.5 Paid Holidays
401(k) with matching
Job Summary : Patient Care Representative
The Patient Care Representative's primary responsibilities will involve assisting in patient registration, organizing, and optimizing the provider's schedule, answering phones, documenting in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurances, collecting copayments, and other administrative duties as needed.
Details :
Hourly pay / Biweekly payroll
Full-time, 40-hour work week (scheduling format varies by company need)
Opportunity for rotating weekend schedule
Job Requirements :
High School diploma
Attention to detail.
Excellent written and verbal communication skills
Proficient in Microsoft Offices (Word, Outlook, Teams etc.)
Appears friendly, reassuring, and approachable to patients (both on-site and over the phone).
Preferred :
Knowledge of Orthopedic medical terminology
Familiarity with medical billing and insurances
Familiarity with EMR systems, medical charts, and records
Bilingual Spanish / English a plus
Experience :
Orthopedics : 2 years (Preferred)
medical receptionist / scheduling (or equivalent) : 4 years (Required)
Responsibilities :
Patient Registration :
Greet patients as they enter the clinic.
Provide necessary instructions and / or directions.
Direct and coordinate patient registration. Update patient information, provide necessary forms for completion.
Verify insurance and payment details and collect copays or fees for services rendered and any past due / current balances.
Input patient data into Electronic Medical Record (EMR)
Monitor patient flow
Scheduling :
Answer phones, emails, and patient inquiries timely and professionally. Distribute correspondence as needed.
Organize and optimize the provider's schedule according to scheduling policies.
Administrative / Office Tasks :
Scan and process faxes and route to intended recipient(s).
Maintain a stocked, clean, and orderly waiting area.
Send / receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
Maintain strict confidentiality related to medical records and other data.
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