Medical Receptionist

JOB SUMMARY:

A Check-Out Receptionist performs fundamental roles that support the clinical team in providing standardized and high-quality care. Promotes good customer relations while maintaining an orderly environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Philosophy Supports the facility’s ideology, mission, goals, and objectives
• Performs in accordance with the facility’s policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Respects patients’ rights to privacy, dignity, and confidentiality
• Participates in facility committees, meetings, in-services, and activities
• Communication Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Respects patients’ rights to privacy, dignity, and confidentiality
• Financial Practices Uses facility resources appropriately and avoids wasteful practices
• Reports wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements.
• Compliance Program Contributes to the progress and development of the organization’s adopted compliance program
• Performs according to established compliance policies and procedures
• Performance-Improvement Program Contributes to the progress and development of the organization’s adopted performance-improvement program.
• Performs according to established performance-improvement policies and procedures.
• Safety/Risk-Management Program Adheres to safety policies and procedures in performing job duties and responsibilities
• Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance.
• Responds to emergency situations with competence and composure.
• Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately.
• Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies.
• Professional Competence Participates in continuing education and other learning experiences, as required.
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations.
• Duties

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Schedule appointments, including those outside of clinic. Schedule MRIs & EMGs. Reschedule appointments, if necessary.
• Answer phones. Return patient calls. Communicate and relay messages.
• Print and go through faxes. Scan documents. Mail documents.
• Check patients out.
• Scan in all orders and records. Documentation for call and surgical patients.
• Type patient letters and work excuses.
• Manage and count Petty Cash.
• Collect co-pays and payments by phone.
• Complete DME forms and deliver stickers/charges to billing.
• Mailing documents/insurance billing/receipts. Entering medical codes into charts.
• Stocking office supplies. Stocking antibiotic packets. Making new patient paper packets.
• Actively participates in departmental meetings
• Demonstrates flexibility to perform other duties, as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each of these tasks satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.
Education: High school diploma. Orthopedic experience/knowledge is preferred.
Language Ability: Ability to effectively communicate with patients, providers, and insurance representatives.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to utilize advanced knowledge of imaging processes, techniques, procedures, and anatomy to direct activities and develop policies and procedures.
Computer Skills: Basic computer skills and operational knowledge are required.
Certificates and Licenses: None required.
Personal Skills: Ability to adapt to changing pace, stressful situations, and frequent interruptions. Positive attitude and professional appearance is required.
Supervisory Responsibilities: None.

WORKING CONDITIONS:

• Ability to lift up to 75 pounds.
• Ability to bend, twist, squat, and kneel occasionally.
• Operates a computer, with accompanying hardware, frequently.
• Manual dexterity adequate for utilizing a keyboard, a calculator, and processing paperwork.
• Ability to adapt to simultaneous, multiple, and varied stimuli.
• Auditory acuity for hearing telephone conversation.
• Clear speaking voice in order to communicate effectively.
• Be able to handle stressful, uncomfortable situations with a wide variety of staff, patients, and families.
• Exposure to human waste and disease.
• Reaches up to 2 feet overhead or in front of oneself on an occasional basis.

How to apply: Please email resume to Matthew Cannella at mcannella@osmcortho.com

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned outside of your primary role by your supervisor.

All positions with THE ORTHOPEDIC & SPORTS MEDICINE CENTER are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality. Failure to maintain confidentiality may, and will, result in sanction and/or discharge.

I have read the document and understand the requirements for this job description.

____________________________________________ ___________________
Employee signature Date

____________________________________________ ___________________
Supervisor/Manager signature Date

PERFORMANCE REVIEW

Communication & Customer Service

Description

Score (1-5)

Comments

Communicates effectively and professionally with patients, visitors, physicians, and coworkers

Respects patients’ rights to privacy, dignity, and confidentiality

TOTAL

Corporate Compliance

Description

Score (1-5)

Comments

Participates in facility meetings, in-services, and activities

Reports wasteful practices and recommends improvements

Performs according to established compliance policies & procedures

Contributes to the organization’s adopted performance-improvement program

TOTAL

Personal Skills

Description

Score (1-5)

Comments

Able to work well under time constraints

Ability to plan, organize, and multitask

TOTAL

Professional Competence

Description

Score (1-5)

Comments

Participates in continuing education and other learning experiences, as required

Shares knowledge gained in continuing education with staff

Seeks new learning by accepting challenging opportunities and responsibilities

Welcomes suggestions and recommendations

TOTAL

Core Job Duties

Description

Score (1-5)

Comments

Checks patients in and out. Schedules appointments, including those outside the clinic, as well as MRIs and EMGs

Answers phones, returns patient calls, and communicates messages

Print and go through outside documents, scanning into patient chart. Mail documents, if needed

Scan in all orders and records. Documentation for call and surgical patients

Type patient letters, type patient work excuses

Manage and count petty cash

Collect patient co-pays and payment by phone

Mails documents, insurance billing, receipts

Stocking office supplies

Making new patient paper packets

Enter CPT codes into charts

Actively participates in departmental meetings

Demonstrates flexibility to perform other duties, as assigned

TOTAL

Category

Employee Score

Total Possible

Composite (Employee/Total)

Communication & Customer Service

10

-

Corporate Compliance

20

-

Personal Skills

10

-

Professional Competence

20

-

Core Job Duties

65

-

TOTAL

125

Composite Score = Recommendation

0.00 – 0.20 = 0%

0.21 – 0.40 = 1%

0.41 – 0.60 = 2.6%

0.61 – 0.80 = 3.25%

0.81 – 1.00 = 3.9%

SCORING SHEET

1=UNACCEPTABLE: Consistently fails to meet job requirements; performance clearly below minimum requirements. Immediate improvement required to maintain employment

2=NEEDS IMPROVEMENT: Occasionally fails to meet job requirements, performance must improve to meet expectations of position

3=MEETS EXPECTATIONS: Able to perform 100% of the job duties satisfactorily. Normal guidance and supervision are required.

4=EXCEEDS EXPECATATIONS: Frequently exceeds job requirements, all planned objectives were achieved above the established standards, and accomplishments were made in unexpected areas as well.

5=SUPERIOR: Consistently exceeds job requirements; this is the highest level of performance that can be achieved.

GOALS AND OBJECTIVES FOR UPCOMING YEAR:

EMPLOYEE COMMENTS:

Employee Signature: ________________________________________ Date: ___________________________

SUPERVISOR COMMENTS:

Supervisor Signature: ________________________________________ Date: ___________________________

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person