What are the responsibilities and job description for the Patient Services Representative-Check In position at OrthoTexas Physicians and Surgeons, PLLC?
Position: Patient Service Representative/Check in
Position: Medical Receptionist
Pay: DOE
Hours: Full Time
Location: Carrollton
Join our team and make a difference! We offer competitive pay and generous benefits including:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
PTO
POSITION SUMMARY: As the first person the patient interacts within the clinic, the Patient Service Representative projects a positive image and identifies needs and expectations by providing excellent patient service and executing check-in procedures.
GENERAL SUMMARY OF DUTIES: Greet all visitors to the facility. Scan patient IDs and Insurance card(s). Ensure all new patient paperwork is completed, signed and dated. Checks patients in for their appointments, collects appropriate co-pay and/or deposits, collects past due balances, balance daily entries, and run reports. Responsible to audit superbills ensuring insurance info is correct and active.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Checking patients in for clinical encounters.
- Scan paperwork, insurance cards and photo ID
- Collecting co-pay, co-insurance and/or deductibles and past due balances.
- Entering charges.
- Balancing daily and providing report to all physicians.
- Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences. Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff.
- Relays relevant information to appropriate internal staff when adding or changing an appointment.
- Answers questions regarding patient appointments as requested.
- Safeguards patient information and ensures all information remains confidential.
QUALIFICATIONS:
- At least one year of experience in check-in, check-out, or a combination role.
- Experience with Centricity is a plus.
- Ability to read and interpret documents - safety rules, operating and maintenance instructions, and procedure manuals.
- High School Diploma, GED, or a combination of education and experience.
Salary : $29,700 - $37,500
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