What are the responsibilities and job description for the IT Support Engineer II position at Orthotexas?
DESCRIPTION
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
As an IT Support Engineer L2 at United Musculoskeletal Partners (UMP), you’ll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff. This position will be a remote position in which you will drive daily to your assigned clinic sites on a bi-weekly rotation. While your first job will be to support our end users as part of a highly collaborative swarming support model, you’ll also act as the escalation point to the L1 engineers on the support team. You’ll also have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity, and improving our desktop automation services.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Provides coverage of IT Support phone queue during normal business hours.
- Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks, and others.
- Adheres to established SLAs around incident resolution and escalation.
- Assists with contributing new solutions to the knowledge base.
- Reliable transportation is a must.
- Participate in a weekly rotation to the assigned clinic sites.
- Be flexible enough to cover other sites as needed.
- Participates in a 24x7 on-call rotation as an escalation point for critical issues and off-hours support.
KEY COMPETENCIES
QUALIFICATIONS
REQUIREMENTS
Company : United Musculoskeletal Partners
Job Type : Full-time
Address : 7999 W Virginia Drive, Dallas, TX, 75237
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