SERVICENOW SYSTEM ADMINISTRATOR II
OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced ServiceNow System Administrator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary :
The ServiceNow System Administrator II is responsible for developing, testing, maintaining, installing, and / or deploying of ServiceNow out-of-the-box and custom solutions. This role works with internal customers to determine operational workflow, automation, and integration requirements which may be met by leveraging ServiceNow. This role may mentor entry level ServiceNow developers in system maintenance, development of new enhancements, code reviews, organizational change management, and project management.
Primary Functions :
- Takes technical ownership, responsibility, and accountability of OrthoVirginia's single internally-facing ServiceNow platform (production and dev) containing today :
Service Portal
Service Catalog and custom record producersIncident ManagementProblem ManagementChange ManagementKnowledge ManagementProject ManagementTimecard ManagementIT Operations Management (ITOM)Custom IT Asset Management workflowsCustom Onboarding / Offboarding workflowsNumerous inbound / outbound integrations with 3rd party systemsLearning Management System (3rd party plug-in from PlatCore)MID ServerReporting and dashboardsSystem and Patch upgradesWorks with end users and primary stakeholders to ensure ServiceNow meets the organization's business needsServes as a liaison between business stakeholders and software vendors and consultantsPerforms customer-approved application build and supports ITIL change management proceduresProvides support and troubleshooting to end users to meet IT Service Level Agreements for incident managementPerforms root cause analysis of problems and recommends steps to prevent recurrencesDevelops, reviews, and documents system test plans. Performs system tests. Ensures that test requirements are met. Revises / debugs softwareMaintains system documentation for effective backup supportCommunicates issues to management appropriatelyEnsures reporting capabilities are available to track data as requestedKnowledge / Skills / Abilities :
A deep understanding of the ServiceNow platform and the ServiceNow user communityBe responsible for managing increasingly complex individual projects or work streams within the ServiceNow ecosystemProject management and organizational skills to communicate and follow-up effectively with project leadership, subject matter experts and external customers / vendors on project timelines and documents performanceEagerness to learn the software and increase knowledge over time while promoting it within the organizationPerforms complex system analysis, design, integration, testing, implementation, maintenance, and planning of assigned applications and / or projects. Assist junior staff with application configuration. Implement and develop communication plansThe ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be configured and customizedAttention to detail and ability to produce quality workThe ability to multi-taskAbility to function effectively in a fast-paced environment, meet goals in timely manner and meet deadlinesAbility to collaborate with team members to move ServiceNow projects and enhancements forward equally as much as the ability to work independently and make progressThe ability to get things done. System administrators should know the decision-makers and when to escalate issuesAbility to think critically and problem solve to find solutions to simple and complex issuesPosition Requirements
Bachelor's Degree or 3-5 years' experience in IT3-5 years' experience as a ServiceNow CSAStrong working knowledge of application systems and analyst toolsDeep understanding of ITIL and support organization workflows and proven ability to work on a variety of projectsDemonstrated leadership skillsCertification :
This ServiceNow System Administrator II role requires an active ServiceNow Certified System Administrator certification (CSA).Physical Demands
The ServiceNow System Administrator II job is a Full-Time position. Occasional travel is a requirement of the position and will vary in length depending on purpose of the trip. Trips are generally planned; however, there may be times that travel is last minute. It is expected that this role will attend and actively participate in the yearly ServiceNow Knowledge conference.Pre-Employment background check, drug screen and TB test required for all new hires.
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