What are the responsibilities and job description for the 1st/2nd Shift Part-Time Customer Service Representative/Hotel Front Desk position at Ortlieb Hospitality, LLC?
We are looking for outgoing, friendly, energetic, dependable, reliable, honest and hardworking individuals to join our hotel team.
Customer Service is a MUST!
Responsibilities
- Manage incoming calls
- Make reservations
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Provide excellent customer service to prospective guests, incoming guests and guests checking out
Skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $15
