Emergency 911 Dispatcher

OSAGE COUNTY SHERIFF’S OFFICE
POSITION DESCRIPTION

Position: Communications Officer Reports to: Communications Corporal

Objective

Support the protection of life and property in the community through emergency call-taking and support services.

Supervision-Responsibility for work of others

No responsibility for the direction or supervision of others.

General Description

Under the general supervision of a Communications Corporal, receives emergency and administrative telephone calls for service, creates call for service based upon necessary emergency response, and works closely with other Communications Officers to provide necessary support for police, fire, medical, and other related services. Actual duties and workload vary according to assigned shift. Personal conduct (on-duty as well as off-duty) must be such that it does not bring disrepute or unnecessarily endanger the public’s trust or confidence in the agency or its members.

Important and Essential Duties

The duties listed are typical examples of the work, they are neither restricted to nor all-encompassing of the duties to be performed under this job title. _ Osage County Sheriff’s Office retains the right to modify or change the essential and additional functions of the job at any time._

• Effectively, efficiently, and courteously utilize the department’s phone systems and interact with persons seeking assistance.
• Successfully employ the strategy of active listening in order to effectively handle calls for service and other interpersonal activities.
• The ability to effectively engage in more than one activity at a time.
• Make timely notifications as required or directed.
• Efficiently and properly utilize the National Crime Information Center (NCIC) system and the Kansas Criminal Justice Information System (KCJIS) network to accomplish job tasks.
• Effectively utilize, manage, and update all dispatch resources.
• Correctly complete a task in a timely manner.
• Completely and factually document information and data without duplication.
• Effectively utilize the department’s administrative and 911 phone systems, radio communications systems, Telecommunications Device for the Deaf (TDD), siren activation system, paging systems, Computer Aided Dispatch system, various mapping resources, and records management system to accomplish job tasks.
• Fully and accurately complete all required paper and on-line forms. Forms include but are not limited to, National Crime Information Center (NCIC) forms, wrecker logs, case logs, EMS time logs, III/KBI logs, Crimestoppers forms, and timesheets.
• Possess and maintain the physical ability necessary to complete the essential duties of the position.
• Maintain an acceptable level of availability for work to include rotating shifts, evenings, weekends, holidays, and emergency call-in for emergency situations.

Other/Marginal Duties

• Complete assigned and self-initiated workloads in a punctual and professional manner.
• Performs other duties and responsibilities as needed or assigned including general cleaning, emptying trash, and other housekeeping duties.

Job Qualifications/Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special Requirements

Must be able to pass all pre-employment requirements, including but not limited to, psychological examination and thorough background investigation.

General Requirements

Must be 18 years of age at the time of hire

US Citizen

No felony or serious misdemeanor convictions

Education/Experience

High School Diploma or general equivalency diploma (GED)

License or Certification

Ability to secure and maintain required certifications for emergency medical dispatching (EMD) to include bi-annual cardiopulmonary resuscitation (CPR) training. Enter continuing education hours into necessary computer systems. Secure and maintain bi-annual security awareness and NCIC full access certifications.

Essential Knowledge/Skills/Abilities

Some assignments may require additional skills and abilities not listed here.

• The ability to work in a cooperative and collaborative effort to support the mission of the Osage County Sheriff’s Office.
• The ability to intellectually identify with or vicariously experience the feelings, thoughts, or attitudes of others.
• The ability to deal with sensitive information in a discreet manner maintaining confidentiality.
• The ability to analyze situations quickly and to determine proper course of action to be taken with due regard to surrounding hazards and circumstances.
• The ability to resolve conflict through awareness of self-emotions, the emotions of others, and the employment of appropriate conflict resolution strategies.
• The ability to effectively engage in more than one activity at a time.
• The ability to effectively communicate via personal, telephonic, radio, and written means. This includes speaking clearly and concisely in a well-modulated voice using proper diction, spelling, and grammar.
• The ability to utilize all available mapping systems effectively, efficiently, and properly.
• The ability to apply problem solving skills to best serve the public and the multiple agencies we assist.
• Ability and willingness to adhere to moral and ethical principles and to possess sound moral character and honesty.
• Ability to analyze situations quickly and to determine proper course of action to be taken with due regard to surrounding hazards and circumstances.
• Ability to work in a cooperative or coordinated effort whether as part of a group or persons acting together as a team or in the interest of a common cause.
• Ability to judge, make decisions or form an opinion objectively, authoritatively, and wisely especially in matters affecting action, good sense and discretion.
• Adheres to Osage County Sheriff’s Office core values – respect, integrity, and professionalism – at all times.

Computer/Automation

• Knowledge of general computer software programs (Word and Excel) and the ability to learn other sheriff’s office communication, operating systems and related software.
• Ability to work with various types of computer hardware and other computer related equipment and possess basic computer data entry skills.
• Ability to type an acceptable number of words per minute.

Physical/Physiological

• The ability to hear, read, comprehend, and carry out written instructions in English.
• The ability to coordinate hands and eyes in using automated office equipment and phone and radio communication.
• Perform all duties in a professional manner during high stress and emotional situations. Effectively cope with stress and discuss job stressors when necessary.

Work Conditions/Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Factors

• Duties are performed indoors, minimal adverse conditions.§ Minimal exposure to extreme cold, extreme heat, wet or dry conditions.
• May be exposed to office related odors, dusts, fumes.

Physical Demands of Essential Job Functions

A maximum occasional lift of 5lbs from Floor-Waist, Sit, stand and bilateral hand coordination continuous. Walk and forward reach are occasional. PDC Level: Sedentary

Machines, Tools and Equipment

Hedset, keyboard, mouse, radio, computer monitors, phones, and other office tools and machines.

Job Type: Full-time

Pay: From $18.31 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $18