Case Manager Supervisor

Description

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We are currently seeking a full-time Case Manager Supervisor to join our Case Management team at our Fulton Community Reentry Center.  The Case Manager Supervisor will be responsible for providing supervision to the Case Management staff and ensuring the delivery of comprehensive, community-based service. They will assist in troubleshooting program concerns, conducting regular supervision, tracking program activities, meeting audit compliances, and ensuring the effective operation of case management activities. This position may include evening and weekend hours. This position reports on-site to our Fulton Community Reentry Center. 

Salary Range: $65,000 - $67,650 annually 

Requirements

Essential Duties

• Assist team with emergency crisis intervention for individuals 
• Ensure the successful and expeditious stabilization of clients' housing and the enhancement of their self-sufficiency
• Responsible for troubleshooting program concerns, conducting regular supervision, tracking program activities, and ensuring   the effective operation of case management activities
• When necessary, you’ll also manage an assigned caseload
• Directly supervising Case Managers to ensure the delivery of quality and appropriate services to clients
• Providing direct intervention for problems and/or complex urgent cases as needed and assisting staff in linking clients in critical circumstances with immediate need entitlements to maintain existing housing
• Evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues
• Ensuring proper documentation of service provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collecting, analyzing, and reporting on team statistics for the program
• Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating training.
• In person attendance is required to collaborate with others. 
• Perform other duties as assigned. 

Minimum Qualifications 

• Bachelors Degree in Social Work or related field
• At least two years of case management experience
• At least one year of supervisory experience

 Key Competencies

• Engaging personality and detailed orientated skills are essential.
• Strong oral and written communication, time management, and organizational skills are necessary.
• Ability to work some evenings and occasional weekends as needed. 
• Knowledge of CARES, MS Word, Excel, and database management skills.  
• Familiarity with community resources.  
• Ability to solve problems, make decisions, resolve conflicts and listen.  
• Access skills to deal calmly in crisis situations.  
• Proven ability to work collaboratively well with diverse groups.  
• Must be able to handle multiple tasks effectively under pressure.  

Benefits of Working at Osborne

Generous benefits include four weeks of vacation, tuition reimbursement, a flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.

Salary : $65,000 - $67,650