Community Services Manager

General Description of Duties

Under administrative direction, the purpose of the position is to plan, coordinate, organize, and supervise the programs that involve homelessness, social services, elderly and disabled services, and other programs as assigned in the Housing and Community Services Department. Employees in this classification function in an upper, working management capacity and are responsible for administering and supervising the operation of the programs, including the development of policies, supervision of professional personnel, planning, and organization of services to the public, and the development of administrative procedures. The employee works with considerable independence in the performance of regularly assigned duties. However, the employee may confer with the Assistant County Manager through the Department Director on unusual or highly sensitive matters.

Essential Job Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Directs the establishment and implementation of all standard operating procedures for Homelessness initiatives in the County and the Region.
• Directs the establishment and implementation of all standard operating procedures for Social Services, Self Sufficiency, and Elderly and Disabled Services Office programs in the County.
• Supervises and coordinates the activities of subordinate employees, including determining work procedures and schedules, issuing instructions and assigning duties, reviewing work, recommending personnel actions, conducting performance evaluations, and conducting departmental training and orientation.
• Continuously reviews Federal, State, and local laws, rules, and regulations regarding Homelessness, Self Sufficiency, Social Services, and Elderly and Disabled programs and ensures departmental compliance with those regulations.
• Promotes community knowledge and understanding of departmental activities via contacts with the general public, civic groups, regional partners, state and local officials, and the homeless population in the County.
• Monitors staff to ensure adherence to established objectives, policies and procedures, and provides direction concerning program operation and counseling clients.
• Coordinates with the Finance and Compliance Manager to ensure completion of all annual agreements for the assigned program areas.
• Coordinates with Finance and Compliance Manager to ensure completion of the annual budget for the assigned program areas.
• Prepares and maintains a variety of critical executive/administrative records and reports.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.

Minimum Qualifications

Education: Bachelor’s Degree in Public or Business Administration, Behavioral Sciences, or related field.

Experience: Four (4) years of experience in counseling, homelessness, social services, housing, or administration of community related programs, Three (3) years of which must be in a supervisory capacity. Some Florida public sector experience is required.

An equivalent combination of education, training, and experience may be considered.

Miscellaneous: Must possess and maintain a valid Florida Driver’s License.

Knowledge, Skills and Abilities

• Thorough knowledge of the laws, rules, and regulations governing homelessness and other social services programs under Federal, State, and County Statutes, and other recent developments and statutory requirements impacting local government.
• Ability to exercise good judgment in counseling and assisting in the solution of social services, elderly and disabled Issues, as well as the County’s homeless population.
• Knowledge of modern principles and practices of administration and organization, including general budgeting, accounting, and personnel techniques and management principles and practice
• Ability to interpret various Federal, State, and County statutes dealing with homelessness.
• Ability to supervise and organize the work of professional and clerical staff; develop capable staff; enforce disciplinary procedures; coach and counsel staff; and effectively appraise employee performance.
• Ability to communicate effectively both orally and in writing, including public speaking and written reports and memoranda.
• Ability to establish and utilize effective public relations programs and techniques to promote community awareness of Veterans’ Services, Homeless Prevention initiatives, and other programs.
• Knowledge of community resources.
• Ability to access, operate, and maintain various software applications.
• Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, and facsimile machines.

PHYSICAL DEMAND REQUIREMENTS:

Physical Demand: Sedentary

• 20 pounds maximum lifting.
• Occasional (up to 1/3 of the work time) lifting, carrying, pushing, and pulling.
• Some occasional walking or standing may be required
• If mostly sitting is involved, it will require push/pull on an arm or leg control.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for the production or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, and reaching.
• Required to have clear vision at distances of 20 inches or less.