What are the responsibilities and job description for the Front Desk Associate / Customer Service position at Oshkosh Cold Storage?
Are you an dedicated, hard working person looking for a job that uses your outstanding office skills? As a Front Desk Associate, you are the first point of contact for our warehouse shipments. You will be responsible for greeting and checking in truck drivers and customers/visitors.
Duties and Responsibilities include:
- Receive, prioritize, and respond timely to customer inquiries via phone and email
- Schedule shipping and receiving appointments
- Accurately manage inbound and outbound shipments
- Maintain inventory integrity with any transactions performed
- Work closely with office and warehouse staff to accomplish the workload, truck turn times, and troubleshoot/resolve issues
- Responsible for data entry and file management
- Provide backup support for coworkers
- Other tasks as assigned
Teamwork and Collaboration. Able and willing to work independently, as well as with others, both in the office and in the warehouse.
Leadership. Acts with integrity. Treats others with dignity and respect. Delivers on commitments and deadlines and holds others accountable for the same.
Communication. Effectively communicates with all levels of the organization. Demonstrates excellent presentation, oral, and written communication skills. Executes outstanding customer communication and relationship building techniques.
Required Skills:
- Follows written procedures, work instructions, and directions provided by management
- Proficient in MS Office and Outlook, specifically Excel
- Ability to build relationships with clients and co-workers
- Strong work ethic, organizational and time management skills
- Focus on thoroughness and attention to detail
- Work independently and make knowledgeable decisions
- Ability to juggle multiple projects or tasks at once and be prepared to take on something new with only a moment's notice.
Physical Demands and Work Environment:
- Fast paced office with interruptions
- Punctuality, attendance, and dedication to get the job done
Other Responsibilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll get:
- A company that prides themselves on accuracy, quality, and doing the right thing
- A comfortable and professional work atmosphere
- The opportunity to make a difference in the life of our customers
- Variety in your work day
- Competitive wage and opportunity for bonuses
- Full benefit package
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Health insurance
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $45,000 - $55,000
