What are the responsibilities and job description for the Guest Services Representative position at Oshkosh Marriott Waterfront Hotel & Convention...?
The Oshkosh Marriott Waterfront Hotel is a newly remodeled, 176-room full-service Marriott property, beautifully situated on the riverfront in downtown Oshkosh, WI. We take pride in delivering exceptional guest experiences through our commitment to hospitality excellence.
As a Front Desk team member, you'll play a key role in welcoming guests, assisting with check-ins and check-outs, answering questions, and ensuring every guest feels valued and cared for. You'll work in a beautiful waterfront setting alongside a supportive team that values teamwork, service excellence, and positive energy.
Whether you’re an experienced hospitality professional or looking to grow your skills in a dynamic and rewarding industry, this could be the perfect opportunity for you.
Responsibilities:
- Act as the primary point of contact for guests during overnight hours.
- Perform check-in and check-out procedures efficiently and accurately.
- Answer phones, respond to guest inquiries, and resolve any issues that may arise during the night.
- Manage wake-up call requests and other guest service needs.
- Perform nightly audit procedures, including balancing daily transactions and running financial reports.
- Verify and reconcile all daily front desk financial transactions.
- Communicate effectively with team members and management to ensure seamless shift transitions.
- Attend front office meetings as required to stay informed about hotel policies, procedures, and updates.
Qualifications:
- Previous experience in hospitality or customer service, preferably in a hotel front desk or night audit role.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle guest issues with professionalism.
- Proficiency in hotel management software and basic computer skills.
- Availability to work overnight shifts, weekends, and holidays as required.
Come be a part of something special—where every day brings new faces, new challenges, and new opportunities to make a difference. Apply today and start your journey with us!