Service Technical Training Coordinator Analyst

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you!

The Service Technical Training Coordinator & Analyst supports the Technical Training Instructors, as well as the Director Technical Service Operations with successful planning, scheduling, records management, customer satisfaction indicators and Zendesk Suite Analytics for Spacelabs Healthcare customers and employees.  This involves developing administrative competence and expertise with designated Learning Management System (LMS) and training delivery tools. Critical success factors include:

• Accurate and auditable Service Training assignment, tracking, and Training Registration Database maintenance.
• Organization and updating of online curriculum.
• Assists with communication and travel arrangements for Subject Matter Experts (SMEs).
• Insuring 100% compliance with Spacelab’s mandated or regulated Service Training requirements.
• Coordinates the distribution of customer satisfaction surveys and participates in continuous improvement activities supporting training management.
• Promotes training revenue, providing quotes to customers for billable Technical Training classes.
• Solutions and detail oriented, organized, and functions as a strong cross-functional team member for the Technical Service organization.

This position is located in Snoqualmie, WA. The person in this role can work hybrid, but may need to be onsite for a few weeks at a time during onsite training. 

• Primary service training contact for all Spacelabs Healthcare customers, distributors, and global technical support (GTS).
• Assigns and tracks Spacelabs required employee Service Training curriculum.
• Acts as first line employee contact for issues associated with accessing the LMS.
• Actively promotes service training opportunities with customers, distributors, and GTS.
• Communicates training requirements, and follow-up on missed training escalations.
• Maintains accuracy of Service Training database.
• Assists with the maintenance and update of the Spacelabs Service Training room schedule.
• Assists Sr. Manager Global Training with development and tracking metrics, benchmarks, and success criteria to measure the efficiency and effectiveness of training.
• Upon request, participates in internal audits to verify the accuracy and effectiveness of Spacelabs Service departmental training.
• Collect, interpret, and organize Technical Service data from Zendesk, CPQ, MFGPro and BMI
• Creates and maintains reports/presentations for company decision makers using data from Zendesk.
• Collaborates with Director Technical Service Operations department data collection and reporting process.
• Attains and maintains thorough knowledge of the administrative applications of the LMS system(s).
• Assists with a variety of project management needs that support for our Technical Training initiatives and projects.
• Helps uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• High school diploma or GED required; associate degree preferred.
• Five or more years of equivalent experience in a training, administrative, or customer service work environment.
• Experienced user in PowerPoint, Excel, Word, and Microsoft Dynamics CRM required.
• Ability to manage multiple, complex priorities within demanding timeframes.
• Strong project management skills.
• Exhibit strong interpersonal, organizational and communication skills.
• Demonstrated use of critical thinking skills.
• Experience working positively and productively in a team environment.
• Ability to travel up to 25% nationally and internationally.

#LI-hybrid

Please review our benefits here: Life at OSI
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 

Equal Opportunity Employer - Disability and Veterans

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Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.