Medical Receptionist/Front Desk

Medical Receptionist

OTA Wakefield/Bedford, in Bedford, MA, USA

We are a small woman owned and established Pediatric Healthcare Services Company and we are looking for an addition to our incredible administrative team. At OTA our goal is to help children overcome developmental and learning challenges and to improve their participation in family and community life. The Medical Receptionist reports to the Director of Administration and will work closely with the Office Manager, Billing team and Scheduling team

Front Desk Medical Receptionist responsibilities:

• Answer main phone line and either direct the caller to the appropriate party or handle the caller’s needs yourself
• Check patients in upon their arrival
• Cancel/reschedule appointments for patients based on availability of therapist using EMR system (CareTracker)
• Collect patient payments, including co-pays, deductibles, co-insurances, and past-due balances.
• Manage OTA new patient email box, responding to or forwarding emails to appropriate person, moving completed emails to new patient folder.
• Contact parent to complete needed information for insurance verification.
• Enter info in to New Patient Chart (spreadsheet)
• Enter new patient in to CareTracker demographics, with billing case
• Schedule Intake phone calls with therapists, providing parent with insurance benefit information.
• Perform other administrative tasks as needed to support the clinic.

REQUIREMENTS:

• High school dipolma. Associate degree preferred
• 2 years experience in a medical office or administration
• Familiarity with EMR systems
• Ability to handle a fast-paced environment and prioritize tasks based on importance
• Must be organized and detailed oriented
• Excellent communication and problem-solving skills
• Familiarity with Microsoft Office
• Team Player, including willingness to fill in occasionally for other receptionist at another location, day or hours.

Job Type: Full-time

Pay: $17.87 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $24