What are the responsibilities and job description for the Technical Account Manager position at Otava?
The Technical Account Manager (TAM) is a strategic partner to OTAVA’s clients, responsible for building strong relationships with key stakeholders and helping them achieve their technical goals. As a TAM, you will serve as a trusted advisor, guiding customers through technical challenges and ensuring they maximize the value of OTAVA’s solutions. You will be instrumental in driving customer success, improving technological maturity, and providing proactive problem-solving. This role requires a balance of technical expertise, business acumen, and exceptional communication skills to explain complex solutions to both technical and non-technical audiences.
Location: Ann Arbor, MI, Denver, CO, Indianapolis, IN, Texas
Work Location: Remote with occasional on-site days, 8AM - 5PM, Monday – Friday
- Develop and maintain strategic relationships with key stakeholders, including Directors, Executives, and technology professionals.
- Serve as the primary technical advisor and advocate for customers, ensuring they successfully adopt and optimize OTAVA’s solutions.
- Identify and develop best practices for clients, assisting them in evolving their technology strategies and ensuring operational efficiency.
- Lead technical discussions, troubleshoot issues, and provide guidance on infrastructure, cloud services, networking, security, and application development.
- Assist customers with internal projects and initiatives, proactively monitor and manage issues, conduct regular meetings and checkpoints.
- Assist with outages, guiding customers through technical challenges with a calm and solution-oriented approach.
- Educate customers on emerging trends, best practices, and innovative solutions to enhance their cloud and IT environments.
- Partner with internal teams, including sales, engineering, and customer success—to ensure a seamless customer experience.
Experience & Qualifications:
- 3 years in a customer-facing role, such as Technical Account Manager, Solutions Architect, or Customer Success Engineer.
- 7 years of hands-on experience in Infrastructure, Troubleshooting, Systems Administration, Networking.
- Experience with VMware, NetApp, and/or Fortinet.
- Bachelor's degree in a related field or equivalent experience.
- Strong business acumen with experience working with executive leadership teams.
- Exceptional communication and presentation skills, with the ability to translate complex technical concepts for non-technical stakeholders.
- Proven ability to lead customer engagements, manage technical projects, and drive business value through technology.
- Ability to think creatively and strategically to solve client challenges.
- Experience managing multiple stakeholders and projects simultaneously.
- Familiarity with cloud platforms, security best practices, and compliance frameworks is a plus.
Education
Bachelor’s degree in Business Administration, or a related field.
What We Offer:
Remote work, competitive salary, base ($80K - $100K) plus variable bonus (5% -10%), 401(k) match, medical, dental, vision, and life insurance, uncapped PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.
What about OTAVA®?
At OTAVA®, we are people empowering people to enable growth and we are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.
Salary : $80,000 - $100,000
