What are the responsibilities and job description for the Customer Service Representative (CSR) position at OTC Industrial Technologies?
Position: Customer Service Representative
Location: Louisville, 40241
- Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
- Extensive knowledge of account requirements and special situations; the ability to get results for customers.
- Handle exceptions, substitutions, allocations, and other special problems.
- Gain specialized technical knowledge about our products and applications.
- Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
- Maintain knowledge of and utilize vendor portals
- Gather and provide information to sales and management team
- Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
- Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
- Follow up with customers to ensure that issues are resolved to their satisfaction
- Develop and maintain list of suppliers for goods and services
- Negotiate best pricing for products/services with suppliers
- Enter and maintain customer sales orders into SX.e distribution software system.
- Communicate any order issues with Accounting Department
- Perform all tasks assigned by the Manager
Education and Experience Requirements:
- Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
- Experience and knowledge of electrical and automation distribution.
- Excellent customer relation and problem-solving skills
- Strong verbal, written, and interpersonal communication skills
- Detail oriented, including accurate data entry skills
- Capable of working independently, as well as a team member
- High level office computer skills required. Microsoft Office knowledge a must.
- Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
- A commitment to "doing it right the first time."
