What are the responsibilities and job description for the Customer Service Representative - Service Coordinator position at OTC Industrial Technologies?
OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Columbus, OH!
As a Customer Service Representative, you will be the primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
What You'll Do :
- Optimize route coordinating for service appointments
- Adjust and follow through on customer inquiries and complaints involving related services.
- Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
- Proactively review direct ship purchase orders for products / services and track scheduled delivery dates
- Manage and track material returns with customers / suppliers
- Handle all shipping and receiving responsibilities
- Cycle counting
- General warehouse work
- Other duties may be assigned.
What You'll Need :
Perks of Working with OTC Industrial Technologies :
Health and Wellness
Financial Benefits
Work-Life Balance
Who we are :
At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.
OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.
