What are the responsibilities and job description for the Field Service Technician position at OTC Industrial?
Competitive Pay: This position offers a hourly wage ranging from $25.00/hr. to $30.00/hr., depending on experience and qualifications.
The Service Technician provide repair and preventive maintenance services for qualified customer equipment at Tape Industrial Sales and customer locations. Have strong computer/electronics knowledge – some equipment requires electronic troubleshooting and basic programming.
What You'll Do:
What You'll Do:
- Troubleshoot, repair and service customer equipment by diagnosing problems
- Answer customer inquiries or provide training regarding repair questions
- Schedule service, repair, and preventative maintenance work
- Prepare documentation regarding work performed and enter in computer
- Prepare repaired/serviced customer equipment for shipping
- Rebuild used equipment for resale
- Maintain demonstration equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
- Some overnight travel required
- Assemble special jobs and projects as requested
- Participate in product training as required
- Participate in product demonstrations with salespeople in our lab and in the field.
- Participate in establishment of contracts for repair and maintenance service.
- Assist in lab clean-up and review for safety issues.
What You'll Need:
- Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online.
- Ability to maintain required records regarding equipment repair and service.
- Mechanical knowledge sufficient to diagnose and resolve equipment problems
- Mechanical knowledge and ability sufficient to disassemble equipment needing repair, diagnose problems, clean and refurbish/replace parts as needed, reassemble, and test.
- Ability to use/operate tools such as wrenches, drivers, and power tools.
- Ability to learn M.I.S. products and product applications
- Ability to read parts manuals, blueprints and find information on internet
- Ability to work effectively with customers in a service-oriented manner
- Ability to learn and use Midway's computer systems to create and maintain required records regarding equipment repair and service
- Ability to operate 2-wheeler, and a pallet jack
- Valid driver's license with driving record acceptable to M.I.S. insurance company.
- Must be able to work in an environment with possible paint and solvent odors present
Why Join OTC Industrial Technologies?
- Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
- Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
- Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
- Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.
Salary : $25 - $30