What are the responsibilities and job description for the Mechanical Seal Specialist position at OTC Industrial?
Main Job Tasks and Responsibilities
Account Generation/Sales Growth:
- Drive seal sales in conjunction with current sales staff.
- Follow up on referrals and new leads
- Identify business opportunities and threats
- Monitor and report competitor activities to company colleagues and management
- Regularly improve product knowledge by attending company and vendor sponsored training programs
Account Management:
- Maintain established customer relationships with regular visits
- Maintain Company's Customer Relationship Management database with current information
- Identify opportunities to expand product base within every customer account
- Review customer operations for improving business process opportunities
- Continuously update all customers on company product capabilities, services, and enhancements
- Liaising between the company, vendors and customers for up-to-date information on pricing, service, and other issues
Customer Relations:
- Generate proposals, presentations, and sales contracts
- Communicate expected delivery dates and expedite orders as necessary
- Provide trouble-shooting expertise
- Assist with shipment issues; resolve product related problems
- Develop the plan to achieve territory sales goals and targets
- Prepare required sales reports for management
- Complete expense reports in a timely fashion
Education and Experience
- Bachelor's degree in Mechanical Engineering or equivalent work experience
- Strong technical knowledge of mechanical seals, pumps, and support systems
- Knowledge of the issues affecting distribution, manufacturing, and supply chain management
- Technical sales experience preferred, but not required
Key Competencies
- Effective time management, organization and multi-tasking skills
- Strong selling and customer service skills
- Possess effective verbal, written and presentation skills
- Ability to clearly communicate complicated technical issues
- Demonstrate negotiation and conflict management skills
- Highly innovative, proactive, and target-oriented individual
- Positive attitude with a strong work ethic
- Willingness to travel
- Team player in a dynamic environment within a matrix organization
