General Manager

WHIMZY - CARTERSVILLE, GA

Job Description: General Manager, Kids Soft Play Center

About Us:

Whimzy is a vibrant and exciting indoor soft play center dedicated to providing a safe, fun, and engaging environment for children and families. We are committed to exceptional customer service and creating memorable experiences, including a delightful café experience for our guests.

Job Summary:

We are seeking a dynamic and experienced General Manager to oversee all aspects of our Kids Soft Play Center. The ideal candidate will be a highly motivated leader with a passion for creating a positive and safe environment for children and families. This role requires a hands-on approach and the ability to manage a diverse range of responsibilities, including HR, marketing, operations, financial management, risk

management, safety, and kitchen/café operations.

Responsibilities:

1. Operations Management:

• Oversee daily operations, ensuring smooth and efficient center functionality.
• Manage staffing schedules, ensuring adequate coverage for all areas.
• Maintain the cleanliness and organization of the facility, ensuring a safe and appealing environment.
• Manage inventory and ordering of supplies, including food, beverages, and play equipment.
• Ensure all play equipment is in good working order and regularly maintained.
• Address customer inquiries and resolve complaints in a timely and professional manner.
• Implement and maintain efficient operational procedures and systems.
• Manage party bookings and event coordination, ensuring seamless execution.

2. Kitchen and Café Oversight:

• Manage all aspects of the café operations, ensuring high-quality food and beverage service.
• Oversee food preparation, presentation, and service, adhering to food safety standards.
• Manage kitchen inventory, ordering, and waste control.
• Develop and maintain café menus, considering customer preferences and dietary restrictions.
• Ensure compliance with all food safety and hygiene regulations.
• Manage café staff, including training, scheduling, and performance management.
• Maintain cleanliness and sanitation of the kitchen and café areas.
• Monitor café sales and profitability, and implement strategies to increase revenue.

3. Human Resources (HR):

• Recruit, hire, and train staff, fostering a positive and productive work environment.
• Conduct performance reviews and provide ongoing feedback and coaching.
• Manage payroll and maintain accurate employee records.
• Ensure compliance with all labor laws and regulations.
• Develop and implement employee training programs focused on customer service, safety, and operational procedures.
• Resolve employee conflicts and address disciplinary issues.

4. Marketing and Sales:

• Develop and implement marketing strategies to drive customer traffic and increase revenue.
• Manage social media presence and online marketing efforts.
• Create and implement promotional campaigns and special events.
• Build and maintain relationships with local schools, community groups, and businesses.
• Analyze marketing data to track effectiveness and adjust strategies as needed.
• Manage customer loyalty programs and initiatives.
• Monitor competitor activities and market trends.

• 5. Financial Management
• Develop and manage the annual budget, ensuring profitability and cost control.
• Monitor financial performance and generate regular reports.
• Manage cash flow and ensure accurate financial record-keeping.
• Control expenses and identify opportunities for cost savings.
• Process invoices and manage accounts payable and receivable.
• Set and manage pricing strategies.

6. Risk Management and Safety:

• Develop and implement safety protocols and procedures to minimize risks and ensure a safe environment for children and staff.
• Conduct regular safety inspections and address any hazards.
• Ensure compliance with all health and safety regulations, including food safety regulations.
• Manage incident reporting and investigations.
• Implement and maintain emergency procedures.
• Ensure all staff are trained in first aid and CPR.
• Maintain accurate records of safety inspections, incidents, and training.
• Maintain appropriate insurance coverage.

Qualifications:

• Proven experience in a management role, preferably in the entertainment, hospitality, or childcare industry, with food service experience.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced and dynamic environment.
• Financial acumen and experience in budget management.
• Knowledge of HR practices and employment laws.
• Strong customer service skills and a passion for creating positive experiences.
• Experience with kitchen management, and food safety regulations.
• Ability to work flexible hours, including weekends and holidays.
• First aid and CPR certification (or willingness to obtain).
• Food handler certification.
• Background check required.

Education:

• Bachelors degree in business management, hospitality management, or arelated field preferred.
• Relevant experience may be considered in lieu of a degree.

Benefits:

• Competitive salary.
• PTO
• Opportunity to work in a fun and rewarding environment.
• Development and advancement opportunities

To Apply:

Please submit your resume and cover letter to Cindy@whimzy.fun.

We are an equal opportunity employer and value diversity at our company. We do not

discriminate on the basis of race, religion, color, national origin, gender, sexual

orientation, age, marital status, veteran status, or disability status.