Job Description
Job Description
Company Description
Founded in 2010 by a small group of creatives , & Other Stories grew from the wish to give women the freedom of expression through one brand. We’re a one-stop styling destination filled with collections from our design ateliers in Stockholm and Paris.
Job Description
We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.
Customer Service
- Greet and engage all customers in conversation
- Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
- Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.
- Communicates with customers courteously and promptly in-person and via phone
Operations
Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunitiesHandles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly mannerReplenishes all departments consistently throughout the day to ensure full inventory on the shop floorUpkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandiseMaintains & Other Stories shop floor standards by ensuring product care is met throughout the daySupports with execution of reductions and campaign set ups according to & Other Stories guidelinesAdheres to & Other Stories values, policies and procedures as outlined in company handbookTeam Player
Partners with team members to ensure customers receive the best customer service in a friendly shopping environmentResponsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standardsWillingness and ability to readily respond to changing circumstances and expectationsAssists in training new team members with high level of customer service focusBeing straight forward and open minded including when receiving and sharing feedbackFinancial Accountability : None
Qualifications
Minimum Candidate Qualifications :
Must be able to work a flexible work schedule including nights and weekendsHigh School graduate or equivalent preferredAt least 6 months of experience in direct customer service, retail industry preferredAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolCompetencies :
Exceptional customer service and interpersonal skillsAbility to recognize and execute selling opportunitiesAbility and willingness to run a cash registerExcellent communication and organizational skillsLively interest and knowledge in fashion and design trendsPassion and drive for retail industryAbility to multi-task in a fast-paced environmentAbility to take initiative to complete tasks and solve problemsAbility to meet deadlinesAbility to manage time and prioritizeJob Status : Non-Exempt, Hourly (Part-Time or Full-Time)
The hourly pay for this role is $17.50
EEOC Classification : SLS
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary : $18
