What are the responsibilities and job description for the Incident Manager position at Otomashen?
Position: Incident Manager
Location: Wilmington, DE (onsite from day one)
Weekdays night shifts Mon-Thu(11PM- 8AM).
JD For Incident Manager
· 3 years of experience as IM engineer.
· Review proposed major incident and access validity based on business impact
· Facilitate Troubleshooting bridge calls to drive issues to resolution
· Document activities and discussion around major incidents
· Communicate throughout any event to required levels of leadership
· Generate and Distribute an After-Action Report for every Major Incident
· Recommend Corrective actions to the Problem process for postmortem discussion
· Review and correct SOP’s/ Documentation as requested
· Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
· Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
· Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
· Act as scribe during regular Problem review meetings
· Recommend corrective actions based on Major Incident events
· Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
· Flexible to work in any shift.
· Good communication skill to interact with both customer and end user over phone and through email.
Job Type: Full-time
Salary: $52,490.65 - $90,000.00 per year
Work Location: On the road
Salary : $52,491 - $90,000